Product Manager

Fourth the leading AI innovator for restaurant and hospitality back-office solutions. Our cutting-edge platform helps businesses optimize operations, reduce waste, manage labor costs, ensure compliance, and enhance profitability through AI-driven insights and automation. We’re passionate about transforming how restaurants and hotels manage their operations — and we’re growing fast.

Interested in joining our smart, fun, and talented team?

Position Overview

We’re looking for a talented and driven Product Manager to help execute the future of our AI-driven Workforce Management suite. The role spans a mixture of legacy, flagship, and growth platforms, requiring hands-on ownership across products at very different stages of maturity. Success will depend on the ability to navigate technical constraints, competing priorities, and high customer impact, while still moving the platform forward. This role will work across multiple product solutions and put you directly with customers looking to develop paid solutions to specific needs in their business. You’ll work cross-functionally with engineering, design, data science, and customer teams to build intuitive, impactful solutions that solve real-world problems for restaurant and hospitality operators. This is a great opportunity for a product thinker who thrives on customer empathy, collaborative delivery, and making a tangible impact in a fast-paced environment.

Primary Responsibilities
Product Execution & Delivery

• Collaborate with the Director of Product to translate the product vision and strategy into clear, actionable roadmaps.

• Own the delivery of key initiatives and feature enhancements, ensuring alignment with user needs and business goals.

• Prioritize the product backlog based on customer feedback, data insights, and commercial value.

Cross-Functional Collaboration

• Work closely with engineering, design, QA, and data teams to define user stories, write requirements, and ensure features are delivered to a high standard.

• Support cross-functional alignment by clearly communicating priorities, dependencies, and delivery timelines.

• Deliver solutions, documentation and training that empower customer-facing teams to support our customers.

Customer & Market Insight

• Engage regularly with customers, users, and internal teams to deeply understand pain points, workflows, and opportunities for improvement.

• Support competitive and market analysis to inform product decisions and maintain differentiation.

Product Development Support

• Take ownership of day-to-day product development activities, including refinement sessions, sprint planning, and OAT.

• Ensure new features are clearly documented, tested, and meet acceptance criteria before release.

Metrics & Impact Tracking

• Define and track key success metrics for product features and releases.

• Track outcomes post-launch and drive iteration where needed

• Analyze usage patterns and feedback to continuously improve the product experience and value delivered.

Communication & Alignment

• Provide regular updates to the Director of Product and key stakeholders on progress, risks, and results.

• Act as a passionate advocate for the product both internally and externally, ensuring consistent messaging and positioning.

• Escalate trade-offs and risks with clear recommendations
  

Key Skills and Competencies

Core Product Management Skills

• Feature Execution & Delivery: Skilled at translating product strategy into well-scoped features and enhancements that solve real customer problems.

• Backlog Management: Able to manage, refine, and prioritize the product backlog based on impact, effort, and stakeholder input.

• Customer Focus: Strong empathy for users, with a knack for gathering feedback, identifying pain points, and advocating for customer-centric solutions.

• Product Development Lifecycle: Experience in managing product requirements through build, launch, and iteration phases.

Collaboration & Influence

• Cross-Functional Collaboration: Works effectively with engineering, design, QA, data, and commercial teams to ensure timely and high-quality delivery.

• Team Player: Supports and uplifts peers across the product and tech org with a collaborative mindset.

• Stakeholder Alignment: Keeps key stakeholders informed and engaged, aligning priorities and expectations throughout the development process.

• Clear Communicator: Capable of articulating product requirements, user stories, and trade-offs to technical and non-technical audiences.

• Analytical & Operational Thinking

• Data-Informed Decision Making: Uses product analytics, customer data, and feedback loops to guide prioritization and feature iteration.

• Problem Solving: Comfortable breaking down complex user or business challenges into structured, testable solutions.

• Proactive Mindset: Identify delivery risks, edge cases, and dependencies early

• Detail-Oriented Execution: Focused on delivering quality outcomes, with strong attention to detail in documentation, testing, and go-to-market readiness.

Growth & Accountability

• Ownership Mindset: Takes responsibility for outcomes and continually looks for ways to improve the product, team processes, and customer satisfaction.

• Adaptability: Thrives in fast-paced environments, balancing shifting priorities with a calm, solutions-first approach.

• Continuous Learning: Invests in self-development and embraces feedback as a core part of professional growth.

Required Experience and/or Qualifications

• 3 - 5 years of experience in product management, ideally in SaaS or enterprise software

• Proven track record of delivering successful features or products in cross-functional teams

• Experience working with AI-powered tools, forecasting systems, or operational platforms is a plus

• Strong analytical thinking and problem-solving skills, with a user-first approach to product decisions

• Excellent verbal and written communication skills, with the ability to collaborate across technical and non-technical teams

• Experience working in Agile environments, with comfort in sprint planning, user story writing, and backlog management

• Interest in the restaurant and hospitality industry and a passion for improving operational workflows through technology

• Willingness to collaborate and travel across global teams and time zones when needed

Preferred Experience and/or Qualifications

• Experience within hospitality or retail tech

• Familiarity with frameworks like Scrum or SAFe Scaled Agile Framework)

• Exposure to working on AI-driven products or features (e.g., forecasting, alerting, automation)

• Experience conducting user research, analyzing usage data, and applying insights to product decisions
  

Fourth Benefits

🏖 Unlimited PTO!
🏥 Medical, Dental, Vision Insurance!

🏦 401k Match!

👥 Parental Leave

💻 Laptop and equipment.

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE. 

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.