Provide comprehensive production support for application servers, web services, and file transfer systems while ensuring system reliability. Collaborate with cross-functional teams to troubleshoot incidents, manage code deployments, and implement permanent fixes for production issues.
Key Responsibilities ~ 8 Years experience
Provide production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, patching, and troubleshooting of application issues.
Manage and support Apache and Microsoft IIS web services (site configuration, application pools, SSL certificates, logging, and performance optimization).
Support SFTP/SSH file transfer systems, including user access requirements, key management, transfer monitoring, troubleshooting connectivity issues, and ensuring secure data movement.
Manage Active Directory-related support tasks including user/group account management, authentication issues, and integration with applications.
Perform and support code deployments / code moves across environments (UAT and PROD), including coordination with development teams, validation of deployments, and rollback procedures when required.
Knowledge of Broadcom CA Workload Automation used to create and manage batch jobs across UAT and PROD environments.
Troubleshoot production incidents across the full stack (web servers, application servers, databases, middleware, networking, and OS levels). Diagnose root causes and help implement permanent fixes.
Monitor production systems using available tools and respond to alerts
Collaborate with development, infrastructure, security, and database teams to resolve issues and improve system reliability.
Participate in change management processes and ensure production changes follow established controls.
Support capacity planning, performance analysis, and continuous improvement initiatives for supported platforms.
Required Skills & Experience ~ 5 years experience
Strong hands-on experience supporting Oracle WebLogic and GlassFish application servers in nonproduction environments.
Experience with Microsoft IIS and site administration on web servers.
Experience with SFTP/SSH server administration and secure file transfer troubleshooting.
Working knowledge of Oracle Database and Microsoft SQL Server (connectivity, basic SQL, performance issues, and common troubleshooting).
Experience with Active Directory administration and troubleshooting authentication/authorization issues.
Proven ability to perform and support code deployments/releases in non-prod and production environments.
Strong troubleshooting and problem-solving skills across application, middleware, database, and infrastructure layers.
Familiarity with Windows and Linux operating systems in a production support context.
Experience with monitoring tools, log analysis, and incident management processes.
Ability to work under pressure, prioritize incidents, and communicate clearly with technical and non-technical stakeholders.
Scripting experience (PowerShell, Bash, or Python) for automation of support tasks.
Customer-focused mindset with a strong sense of ownership.
Ability to work independently and as part of a collaborative support team.
Responsibilities
Monitoring the databases alerts and jobs
Create users and assign permissions based on the level of database access
Help & Troubleshoot Application and Platform specific issues
Ensure that bug fixes releases are fully tested with minimal defects before releases
Understand and review the business requirements working with operations / functional teams
Coordinate all activities with Onshore DBA Team to ensure coverage and speedy time to resolution
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