Product Implementation Specialist

Product Implementation Specialist (Remote – Global)

About Aktos: Aktos builds software for debt collection agencies — modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. We’re a fast-growing startup building the next generation of collection technology.

Role Overview

We’re looking for a Product Implementation Specialist to help new clients go live smoothly on Aktos. You’ll bridge the gap between customers, product, and engineering — diagnosing onboarding blockers, cleaning or importing data, and ensuring a successful setup experience.

You’ll need to understand the product well enough to diagnose issues or configuration gaps. You must be highly organized, technically curious, and comfortable digging into data or product workflows to find answers. You don’t have to code, but you should be able to use SQL, Excel, and other tools to troubleshoot issues independently.

What You’ll Do

• Own customer onboardings from kickoff to go-live — track timelines, coordinate across teams, and proactively prevent delays
  
  
• Diagnose onboarding blockers (data mismatches, product config issues, missing integrations, etc.) which requires deep understanding of a complex SaaS product
  
  
• Perform light technical support work — data imports, SQL lookups, testing configurations, API checks
  
  
• Collaborate with product & engineering — surface recurring issues, document feedback, and propose product improvements
  
  
• Standardize onboarding processes and maintain internal documentation
  
  
• Communicate clearly with clients — guide them through setup and resolve issues efficiently
  
  

What You’ll Need

• 1–3 years experience in SaaS onboarding, implementation, or project management
  
  
• Basic knowledge of SQL or strong willingness to learn
  
  
• Strong written and spoken English communication
  
  
• Excellent organizational skills and attention to detail
  
  
• Comfort working across time zones in a fast-paced startup
  
  
• Bonus: experience with customer data migrations, APIs, or workflow automation tools (e.g., Zapier, Postman)

Compensation

Competitive salary based on experience and region: $30K-$50K USD / Year

Why Join Aktos

• Work directly with a fast-moving startup team
  
  
• Make a measurable impact on customer success and product quality
  
  
• Learn SaaS operations, data systems, and product development firsthand
  
  
• Long-term growth opportunity as we scale our customer success and product orgs