Product Expert ERP D365 Service

CWS Hygiene is the market leader in the field of sustainable hand and toilet hygiene and a pioneer in the field of sustainability in our sector. We would like to maintain and strengthen this position! Will you help us? 

We are looking for a motivated Product Expert ERP D365 Service (m/f/d) to join our CWS Hygiene team. The role is fully remote within Germany! 

Your mission:

As Product Expert ERP D365, you become part of our international IT organisation within CWS Hygiene. You use your expertise to support our service departments, who daily make use of Dynamics 365 to service our customers. You analyse customer requirements and design, plan, implement and optimise functional and technical components. In this role, you facilitate different departments in their daily work and contribute indirectly to excellent service delivery towards our customers.

What will be your key tasks & responsibilities as a Product Expert ERP D365 Service (m/f/d)?

• You use your hands-on experience with Dynamics 365 Operations (supply and service modules) to coordinate and execute further deployments and releases across Europe;

• You create functional requirement documents (FRDs) and maintain release documentation, incl. relase notes and structured release plans;

• Write and perform end-to-end test cases and align processes with business needs, based on input from local stakeholders with whom you actively communicate and collaborate;

• Build and manage various dashboards (Fresh Service, Azure DevOps) that enable you to track SLAs, monitor statuses and ensure timely closure of work items;

• Support audits and compliance topic;

• Closely collaborate with developers, experts, implementation managers and project managers whilst keeping the internal and external customer in mind.

These skills set you apart:  

At CWS Hygiene, we know that the right personal and cultural fit is just as important as technical expertise. We are looking for someone who is highly analytical, detail-oriented, and thrives in an interdisciplinary environment. Your profile ideally includes: 

• Excellent problem-solving and analytical abilities;

• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders;

• Proven ability to work both independently and collaboratively in a fast-paced environment;

• Expertise in Microsoft Dynamics 365 Operations (supply and service modules);

• Experience with deployment and release coordination, as well as writing and testing Functional Requirement Documents (FRDs);

• Strong organisational skills to manage multiple streams simultaneously.

What do we offer? 

Working at CWS Hygiene means working in a dynamic and engaging environment where no day is the same. We are a large European organisation where you can learn and develop a lot. Our core values are to think customer first, empower others, improve every day, compete for success and take ownership. 

• Attractive base salary – A fair salary that values your qualifications and contributions;

• Performance recognition – Enjoy a bonus program that rewards your achievements and contributions to the company;

• Wealth-building benefits – We actively support your financial security with attractive subsidies;

• Company pension plan – Benefit from our corporate pension plan to secure additional financial stability for your future;

• 30 vacation days – Enjoy 30 days of annual leave to relax and recharge;

• Corporate benefits – Take advantage of exclusive discounts on various products, services, and events that enhance your life;

• JobRad (bike leasing program) – Benefit from our JobRad offer and commute sustainably with a leased bicycle;

• Childcare allowance – We support your work-life balance with financial contributions to your childcare costs;

• Flexible working hours & remote work – Enjoy flexible working hours and the option to work remotely, ensuring a better work-life balance.

About CWS Hygiene:  

CWS Hygiene is market leader in the field of sustainable hand and toilet hygiene and floor care. You have probably seen us in the toilet of Berlin airport and/or you have seen our floor mats at the entrance of Edeka. You'll find us everywhere. On location or on the road, where you regularly see our pink trucks driving. Together with 4,000 employees spread across 15 countries, we contribute to a healthier and safer tomorrow. Together we make the difference.