Product Designer (UX/UI)
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AI Summary
Who We Are
At Luminultra, we don’t just test for microbes, we bring clarity to uncertainty. Our tools and services empower industries to get the insights they need to act with speed, precision and confidence.
As a global leader in applied molecular diagnostics, we support organizations across the water, energy and food sectors - where microbial risks can threaten safety, compliance and operational performance. Through our suite of innovative testing solutions and expert services, we equip frontline teams with the insights they need to make high-stakes decisions quickly and accurately. Behind every test result is a deeper purpose: to help industries and communities thrive. From detecting early-stage contamination in food production, to ensuring asset integrity in complex industrial systems, to identifying pathogens in water networks, our work is about keeping essential operations moving with less risk and greater resilience.
Founded in 2003 and headquartered in Fredericton, New Brunswick, Luminultra has grown into a globally recognized company with a team located across Canada, the U.S., the UK and France. We’re united by a shared vision: a resilient world where industries and communities thrive with clarity and control over microbial risks.
Join us and be part of an innovative, collaborative team that shows up every day - for our customers, and for each other.
Where You’ll Work
We are open to remote work from one of the provinces that we are established in – Alberta, British Columbia, Ontario, New Brunswick, and Nova Scotia. There are opportunities for hybrid work if located close to Fredericton, New Brunswick.
What You Will Do
Luminultra is recruiting a Product Designer (UX/UI) to join our growing Product Management team. This position offers a base salary range of $65,000-85,000 CAD depending on experience.
As our Product Designer (UX/UI), you will own the user experience for Relay, Luminultra's customer-facing software platform, while helping shape the future of our digital product ecosystem. Working alongside Product Management, Software, Client Experience, Marketing, and technical experts, you'll transform complex scientific workflows into intuitive, implementation-ready digital experiences that deliver meaningful value to users.
As Luminultra’s primary Product Designer, you will have the opportunity to establish scalable design systems and UX standards, influence product experiences through customer insights and usability testing, and help shape how design evolves across our growing product portfolio. While your primary focus will be digital product design, you’ll also support customer-facing documentation and product labels to create a seamless end-to-end customer experience. Product Management defines product priorities and user outcomes, while you own the detailed user experience, design systems, and day-to-day design execution.
As the Product Designer (UX/UI), you will support key organizational objectives and have key responsibilities such as:
- Own the end-to-end user experience for Relay, translating product goals and customer needs into intuitive workflows, prototypes, and implementation-ready digital product designs that deliver exceptional customer experiences.
- Partner closely with Product Management and Software teams throughout refinement, development, implementation, and design reviews to ensure design intent is effectively translated into high-quality product experiences.
- Establish and evolve scalable design systems, reusable UI components, interaction patterns, UX writing standards, and accessibility best practices that improve consistency across Luminultra's digital products.
- Lead customer onboarding and experience improvements by owning Userflow experiences, in-product guidance, and leveraging user feedback, usability testing, and product insights to continuously enhance adoption and usability.
- Design and maintain customer-facing documentation and product labels, improving information architecture, layout, imagery, HTML, and written content to make complex technical information clear, accessible, and easy to use.
- Collaborate with cross-functional teams, including Marketing, Quality, Compliance, Operations, and technical experts, to ensure product documentation, labels, and user-facing materials are accurate, consistent, and aligned with business requirements.
- Contribute to the evolution of Luminultra's digital product portfolio, including Relay, Bugcount Analyzer, Guardian interfaces, customer-facing Power BI reports, and future digital and physical product experiences.
- Balance customer needs, design quality, technical constraints, and business priorities while documenting product design knowledge, standards, and best practices that support scalable product development.
Who You Are
You're a thoughtful, customer-focused designer who enjoys solving complex problems and creating intuitive experiences within a collaborative, cross-functional environment. You are comfortable working independently, managing priorities, and partnering with technical teams to bring ideas from concept through implementation.
Additionally, you bring skills and experience such as:
- 4+ years of professional experience in product design, UX/UI design, interaction design, or a closely related field, including experience delivering shipped digital products.
- Post-secondary education in product design, interaction design, UX/UI, human-computer interaction, graphic design, or a related field — or an equivalent combination of practical experience and training.
- Strong product design, interaction design, and visual design skills, including information architecture, UX writing, typography, layout, hierarchy, and accessibility.
- Experience collaborating directly with developers and technical teams through product implementation.
- Experience creating or maintaining design systems, reusable standards, and scalable design practices.
- The ability to simplify complex technical information and create clear, user-friendly experiences.
- Experience using user feedback, usability testing, or product insights to improve digital experiences.
- A practical, solutions-oriented mindset with the ability to balance ideal design outcomes with technical realities and business priorities.
- Experience designing complex digital products, SaaS applications, or enterprise software.
Additional experience with the following would be considered an asset:
- HTML, CSS, and WordPress
- Userflow or similar onboarding tools
- Digital documentation or technical content
- Data visualization or embedded reporting
- Product labels, packaging, or NiceLabel
- Device or firmware interface design
- Scientific, industrial, or regulated products
- CAD software
- Using AI tools to accelerate design workflows while maintaining strong design judgment
What Success Looks Like
In your first year, you will help create more intuitive customer experiences by:
- Improving key user workflows through usability insights and onboarding improvements.
- Supporting clearer, more efficient product development through documented design direction and standards.
- Establishing scalable UI, interaction, and UX-copy practices.
- Creating sustainable processes for documentation and product label updates.
- Reducing avoidable design clarification and implementation rework.
- Building product design knowledge and contributing to the continued evolution of Luminultra’s digital product experiences.
Submitting an Application
Submit your application through our Career Center portal. This can be found here: https://www.luminultra.com/about/careers/
Please include a resume and a portfolio showcasing relevant digital product design work with your application. We are particularly interested in examples that demonstrate the following: improving digital customer workflows, UX/UI design for shipped products, collaboration with software developers, design systems or reusable components, user research or usability testing, and simplifying complex technical information.
If hired, employment eligibility verification will be carried out upon selection.
Why Join Luminultra?
Luminultra has a culture that values communication, collaboration, development, work-life balance, flexibility, and employee recognition. We provide an extensive list of resources and benefits that support our culture, foster work-life balance, and promote personal and professional development.
We offer benefits that allow our team to thrive at work and outside the office. All team members are rewarded with:
- generous paid time off policies, such as 5 paid flex/sick days, 2 volunteer days, and 3-weeks paid vacation and 11 paid holidays
- group RRSP plan with 3% company matching contributions
- firm sponsored social events
- opportunities for performance bonus pay based on target achievement
- eligibility for health, dental, vision, life, critical illness, AD&D, and LTD benefits (family and single coverage) along with mental health resources and an Employee Assistance Program.
At Luminultra, you'll have the opportunity to solve meaningful problems, influence the future of our products, and see your work make a measurable impact for customers around the world. If you're passionate about creating intuitive digital experiences that simplify complex challenges, we'd love to hear from you.
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