The specialist manages customer plan changes and urgent implementation projects across various carrier portals. They analyze audits and data usage reports to optimize voice, text, and data plans for clients.
Ten4
2 Remote Job Openings at Ten4
The Wireless Help Desk Manager oversees the daily operations of the Tier 1 support team, ensuring accurate and timely resolution of mobility-related service requests. This role is responsible for team training, performance monitoring, and identifying opportunities for process automation and quality improvement.
