Privacy Operations Manager Senior

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

You will report to Compliance and Privacy Director

1. Privacy Platform Management

• Own and optimize privacy platforms, ensuring they are accessible, compliant, and user-friendly for diverse consumer populations.
• Partner with Legal, Compliance, IT, and business teams to maintain effective privacy tools and workflows.

2. Consumer Rights & Experience

• Ensure consumer rights requests are handled fairly, transparently, and in compliance with applicable regulations.
• Continuously improve the Privacy Center experience to support accessibility and inclusion for all users.

3. Monitoring & Reporting

• Track performance metrics, compliance deadlines, and operational effectiveness.
• Provide insights that drive continuous improvement and equitable customer experiences.

4. Project & Enhancement Delivery

• Lead privacy tool enhancements and cross-functional projects.
• Translate regulatory requirements into actionable business and technical solutions.

5. Risk & Compliance Support

• Support audits, control assessments, and compliance reviews.
• Find and address risks while maintaining governance practices.

6. Stakeholder & Vendor Partnership

• Collaborate with internal partners and external vendors to ensure privacy solutions meet business and customer needs.
• Foster inclusive collaboration across teams and functions.

7. Continuous Improvement

• Resolve operational issues, improve processes, and increase automation.
• Promote scalable solutions that enhance efficiency and user experience.

8. Documentation & Governance

• Maintain clear process documentation, standards, and operating procedures.
• Support consistent and equitable privacy operations.

9. Change Management

• Prepare the organization for privacy-related regulatory and policy changes.
• Coordinate testing, communication, and adoption of new processes and tools.

10. Training & Awareness

• Be a subject matter expert on privacy operations and consumer rights.
• Support training and knowledge sharing to build awareness and inclusive privacy practices across the organization.

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Qualifications

• 6–10+ years in privacy, compliance, or data operations
• Experience managing consumer rights workflows (DSARs, opt-outs, deletion)
• Experience with privacy platforms (e.g., OneTrust, TrustArc, Transcend) and consent/DSAR tools
• Working knowledge of U.S. privacy laws (CPRA, VCDPA, etc.) and consumer rights requirements
• Manage SLAs, track KPIs, and improve workflows through data-driven insights
• 5+ years of experience supporting audits, controls, and compliance processes
• Experience coordinating cross-functional initiatives and translating requirements for technical teams
• Stakeholder management across Legal, Compliance, IT, and business teams

Additional Information

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This role offers the flexibility to work from home as needed.

#LI-Remote. This is a remote position.