Privacy Counsel - Commercial & Compliance

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking an experienced and versatile Privacy Counsel to support key privacy compliance, commercial transactions, and product counseling activities focused primarily on our United States business operations. This role will advise on evolving US privacy laws, customer-facing privacy commitments, and responsible data governance practices within a global cloud computing and AI First environment. You will work closely with several cross-functional teams (including Product Development, Engineering, Commercial and Compliance teams) to provide practical and timely guidance that supports innovation, while at the same time, maintaining a strong compliance culture.

At Genesys, we are redefining customer experience through empathy, innovation, and responsible AI. This role offers the opportunity to help shape privacy and AI governance in a collaborative global organization committed to ethical technology and customer trust.

Reporting Line: Chief Privacy Officer

Level: Experienced Mid-Level Counsel

Key Responsibilities

The responsibilities for this key role are broad and will have a high impact to the business, including:

Commercial Privacy and Customer Contracting

• Draft, review, and negotiate Data Processing Agreements, privacy addenda, and customer-facing privacy terms within cloud and SaaS agreements (including ad-hoc AI terms)
• Advise commercial teams on privacy obligations relating to customer contracts, procurement engagements, and strategic partnership transactions
• Support customer privacy reviews, due diligence requests, RFIs, and RFP responses
• Provide practical guidance regarding cross-border data transfers and vendor privacy obligations
• Develop and maintain contracting templates, negotiation guidance, and privacy playbooks

US Privacy Compliance and Product Counseling

• Advise on US privacy laws and regulations, including state privacy frameworks, including the CCPA/CPRA and other emerging state privacy requirements
• Support implementation of privacy compliance processes, including privacy impact assessments, data mapping, retention practices, and consumer rights handling
• Partner with Product and Engineering teams to support Privacy by Design and responsible data governance practices
• Contribute to AI governance initiatives and advise on emerging AI-related legal and regulatory requirements
• Assist with privacy and security incident assessments and support internal investigations and remediation activities in partnership with internal stakeholders

Cross-Functional Collaboration

• Translate legal and regulatory concepts into practical, business-friendly guidance
• Support training and awareness initiatives related to privacy, AI governance, and data protection obligations
• Collaborate with Security, Compliance, Product, Business Transformation, Engineering, Procurement, and Commercial stakeholders to align on risk management and compliance priorities
• Contribute to a culture that embraces empathy, collaboration, and innovation with privacy awareness

Required Qualifications

• Juris Doctor degree and active license to practice law in at least one US jurisdiction
• Approximately 3 to 6 years of relevant privacy, technology, or commercial legal experience
• Experience drafting and negotiating privacy and technology agreements in cloud or SaaS environments
• Working knowledge of United States privacy laws and practical privacy compliance operations
• Familiarity with GDPR concepts and global privacy notions in multinational business environments
• Strong communication skills and ability to work effectively across legal and business teams
• Strong organizational skills and ability to manage multiple priorities under tight deadlines

Preferred Qualifications

• IAPP certification such as CIPP/US, CIPM, or CIPT would be a plus
• Experience supporting AI governance or AI-related product counseling
• Familiarity with cloud infrastructure, data flows, and cybersecurity concepts
• Experience working in enterprise SaaS or global technology companies
• Knowledge of healthcare, financial services, or other regulated industries (FedRAMP is a plus)

Core Competencies

• Pragmatic and solutions-oriented legal mindset
• Strong stakeholder management and collaboration skills
• Excellent written and verbal communication
• Ability to balance legal risk with commercial objectives
• Comfortable operating in a dynamic and rapidly evolving technology environment

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.