Principal Strategic Consultant (AI Delivery)

Cornerstone is seeking a Principal Strategic Consultant (AI Delivery) to lead the successful implementation and deployment of AI solutions across global enterprise customers.

This role is responsible for driving delivery excellence across Workforce AI (Intelligence+, Skills Architect, PeopleGraph, Agent Packs, and emerging AI-powered solutions). You will coordinate cross-functional teams, manage executive customer relationships, oversee customer execution from Solution Design handoff through HyperCare, and ensure customers achieve measurable business outcomes from their Workforce AI investments.

The ideal candidate combines enterprise SaaS delivery leadership, strategic consulting, program management, customer engagement, and operational execution expertise.

In this role you will…

Delivery Leadership

• Own end-to-end customer execution from Solution Design handoff through HyperCare.
• Develop delivery plans, implementation strategies, and governance frameworks.
• Establish project milestones, success measures, and operational readiness criteria.
• Ensure successful deployment, customer launch readiness, adoption, and transition to Customer Success.

Customer & Stakeholder Management

• Serve as the primary delivery leader for customer engagements.
• Act as the trusted delivery advisor for executive customer stakeholders, ensuring implementation decisions remain aligned with agreed business outcomes.
• Facilitate executive steering committees and status reviews.
• Build strong relationships with customer stakeholders.
• Manage expectations, risks, dependencies, assumptions, decisions, and executive escalations.

Cross-Functional Coordination

• Coordinate Advisory, Solution Design, Product Management, Engineering, Forward Deployment Engineering (FDE), Customer Success, Sales, Delivery Services, and customer stakeholders.
• Ensure alignment between solution definition and implementation execution.
• Drive testing, validation, launch readiness, and deployment activities.
• Support transition through HyperCare to Customer Success, ensuring operational readiness and long-term adoption.

Delivery Governance

• Lead implementation governance and executive milestone reviews.
• Ensure delivery gates and readiness criteria are achieved before progressing through implementation phases.
• Track delivery health and proactively resolve delivery risks.

Operational Excellence

• Establish repeatable delivery processes, governance models, and implementation best practices.
• Identify opportunities to improve implementation efficiency and scalability.
• Contribute to the Workforce AI Delivery Methodology, Playbook, and reusable implementation assets.
• Capture lessons learned to continuously improve global delivery.

You have what it takes if you have…

• 8+ years of experience in enterprise SaaS delivery, implementation leadership, program management, consulting, or customer execution.
• Experience managing complex enterprise customer implementations.
• Strong executive stakeholder management skills.
• Experience leading cross-functional teams in matrixed organizations.
• Exceptional communication and organizational skills.
• Can travel up to 25% for client site visits

Extra dose of awesome if you have…

• Workforce technology experience
• HR technology experience
• Enterprise software implementation experience
• Global customer delivery experience
• Experience working with AI-enabled software solutions

#LI-remote

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.  

Who We Are:

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 128500 - 205600 USD.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

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