Principal Product Manager
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AI Summary
Who we are: Yourgi is on a mission to become Earth's most trusted pet care connector, connecting pet parents with a reliable local network of certified professionals, pet resorts, and veterinary centers. Backed by a passionate team, our mission is to make pet care simple, accessible, and joyful for all. Because pets aren't just animals—they're family.
As Product Manager for our Yourgi platform, you’ll ensure centers have a seamless, engaging experience—targeting $25M in Gross Booking Value (GBV). You’ll act as the primary liaison between centers, product, engineering, marketing, and operations, working to maximize adoption, satisfaction, and ongoing platform improvements.We are looking to add a Yourgi Product Manager to our team!
LOCATION: Remote
REPORTS TO: Production Manager
PAY: $170,000 - $190,000 based on experience
CORE RESPONSIBILITES:
- Feature Enhancement & Delivery
Gather requirements, prioritize backlog items, and execute feature development to meet the $25M GBV goal.
- Product Roadmap & Alignment
Define and refine Yourgi’s feature set to match customer & center needs. Ensure parity with the Gingr Customer Portal.
- Onboarding & Adoption
Develop and optimize processes for new-center onboarding to drive efficient platform utilization.
- Stakeholder Collaboration
Serve as the main point of contact for feedback and product advocacy, guiding cross-functional teams toward key enhancements.
- Support & Optimization
Work with QA and support teams to streamline issue resolution, optimize Zendesk workflows, and proactively boost customer satisfaction.
- Training & Enablement
Oversee current Yourgi training library. Maintain and deliver training materials, ensuring they stay relevant and effective for center staff.
- Data-Driven Improvements
Analyze user behavior, support trends, and product metrics to inform feature prioritization and strategic decisions.
- UI/UX Involvement
Partner with design teams to ensure intuitive, user-centric experiences and conduct usability research to drive enhancements.
REQUIREMENTS:
Education & Experience:
- Pet Practice Management Software: 3+ years of experience using, developing, or supporting pet practice management platforms.
- UI/UX & Usability Research: Familiarity with software design processes and continuous user feedback loops.
- Technical Collaboration: Proven track record of working with engineering teams to define and deliver product requirements.
- Communication Skills: Ability to clearly articulate product vision, requirements, and value propositions to diverse stakeholders.
Preferred Skills:
- Pet Industry Experience: Knowledge of market trends and pet-related services.
- Process Improvement: Experience refining QA or customer support workflows.
- Agile Methodologies: Understanding of Scrum or similar product development frameworks.
- Presentation Skills: Proficient in creating and presenting data-driven product roadmaps and performance updates.
Other:
- Strong Communication Skills
- Must be able to work in front of a computer for long periods of time
PERKS:
- Health, vision, dental, long & short-term disability, and Life insurance
- A Startup mentality company with stable funding
- 401k match
- Pet Care discounts
- Generous PTO
- Opportunity to grow your career with a network of like-minded professionals
Yourgi affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Yourgi endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.
At Yourgi, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?
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