Principal Engineer, New Products

• Lead the technical vision, architecture, and long-term engineering strategy for the platform, driving architectural decisions that balance speed, flexibility, maintainability, and long-term platform health as the business grows

• Design and evolve a platform capable of supporting integrations across dozens of third-party systems — including pharmaceutical manufacturers and clinic systems — while maintaining reliability, observability, and operational excellence

• Architect data pipelines, APIs, and services that enable seamless data exchange between veterinary clinics, pet owners, drug manufacturers, and industry partners

• Translate business requirements and customer needs into scalable technical solutions that directly support product roadmap planning and prioritization

• Scale the platform and teams through process, automation, and AI-assisted development rather than headcount, while streamlining processes, reducing manual effort, and improving system reliability and throughput

• Oversee the end-to-end technical execution of key initiatives — managing timelines, dependencies, and cross-functional coordination to ensure on-time delivery and high-quality outcomes

• Conduct architecture reviews and hands-on technical guidance sessions, providing project-level oversight for complex initiatives spanning multiple teams and systems

• Set the technical standards and deliverables for a contractor team, with the potential to grow to 1-2 additional small teams

• Build hands-on every day with AI coding agents such as Claude Code, and set the standard for how teams use them

• Identify and mitigate technical risks associated with third-party integrations, data quality, platform scalability, and system performance before they impact customers or partners

• Evaluate emerging technologies and industry trends related to integrations, data platforms, APIs, and distributed systems to inform the technical roadmap

• 10+ years of software engineering, including 3+ years at a Staff or Principal level or equivalent technical leadership

• Hands-on C#/.NET (our primary stack) and cloud-native development, including building proofs of concept

• Designed distributed systems, APIs and third-party integrations at scale, ideally in healthcare, veterinary tech, fintech or SaaS

• Strong architecture skills: event-driven design, data modeling, and pragmatic tradeoffs between short-term needs and long-term scalability

• Turns business requirements into a clear system design and delivery plan

• Aligns multiple teams without formal authority and leads a small team, including contractors, through standards and process

• Has built a new product or system from scratch

• Daily hands-on use of AI coding agents such as Claude Code, with the ability to explain how they change the way you design, build and review

PetDesk is committed to pay equity and transparency, from the candidate experience through every stage of employment. We put our best foot forward from day one with competitive, fair offers, so you don't have to negotiate your way to what you're worth. Compensation is benchmarked against industry market data and organized into pre-defined ranges for each role.

We also believe great work deserves real recognition. Automatic annual increases tend to be small and spread evenly regardless of contribution, so we take a different approach. Adjustments are tied to clear performance criteria applied consistently to everyone, allowing us to invest most in the people making the biggest impact.