Principal Architect (Service Delivery & Operations)

Essential Duties and Responsibilities:

• Assess business objectives, customer needs, operational priorities, current-state capabilities, technologies, processes, operating models, risks, dependencies, architecture gaps, technical debt, lifecycle risks, and modernization opportunities.
• Develop target-state architectures, transition states, and roadmaps that guide technology investment, solution design, and implementation planning.
• Create architecture artifacts, models, standards, patterns, reference designs, principles, non-functional requirements, and design guardrails; evaluate alternatives and recommend fit-for-purpose solutions.
• Participate in architecture reviews and governance forums, applying architecture standards, policies, principles, and industry practices.
• Manage architecture risks, dependencies, technical debt, lifecycle considerations, exceptions, reusable assets, repositories, and technology rationalization efforts.
• Partner with product, delivery, engineering, and operations teams to provide architecture guidance through planning, design, delivery, and operationalization.
• Support road mapping, dependency management, implementation sequencing, decision facilitation, trade-off discussions, and alignment to intended architecture outcomes.
• Improve architecture methods, tools, standards, governance practices, operating models, reusable patterns, communities of practice, mentoring, knowledge sharing, innovation, and simplification.

Discipline-Specific Focus Areas:

The core responsibilities and minimum qualifications outlined in this job description apply across the Architect job family. Discipline-specific responsibilities, technical competencies, and/or preferred qualifications are defined in the applicable addendum. See the corresponding discipline-specific addendum for additional details.

Enterprise Architecture:

Defines enterprise-wide business and technology direction, target-state architecture, capability alignment, governance standards, portfolio strategy, and technology roadmaps. Provides strategic guidance to align investments, modernization, and architecture decisions with long-term organizational objectives.

Integration Architecture

Defines integration strategy, API standards, event patterns, interoperability models, service boundaries, integration governance, and reusable patterns for reliable system-to-system information exchange.

Solution Architecture:

Defines solution direction, design, standards, and roadmaps for business initiatives and technology solutions. Provides guidance to align business needs with scalable, secure, supportable solutions while balancing value, cost, risk, complexity, and long-term sustainability.

Minimum Qualifications:

Work Requirements and Conditions:

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts assigned in a standard office/home-office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas and make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and with a diverse group of people and customers.
• Virtual workers must comply with remote-work policies and agreements.
• The company operates in a 24/7 environment providing critical services and employees may be contacted outside core business hours to respond to emergencies.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, parental status, veteran status, family medical history, genetic information, or any other characteristic protected by law.