Preauthorisation Case Manager

Preauthorisation Case Manager

Working Model: Remote
Salary: £24,800 – £26,715 + benefits
Working Schedule: 37.5 hours per week, Monday to Friday

Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We’re looking for a Preauthorisation Case Manager to join our dynamic and supportive team, working with international clients across the globe.

This is a fantastic opportunity to build your career within international private medical insurance, all from a fully remote working environment.

About the Role

As a Preauthorisation Case Manager, you’ll play a vital frontline role supporting our global members by managing requests for medical treatment preauthorisation and benefit reservations.

Working closely with our Medical and Claims teams, you’ll handle a variety of queries from members, healthcare providers, and partners via phone, email, digital channels, and our online portal.

You’ll assess coverage, confirm benefits, and ensure requests are handled efficiently and in line with policy terms. This is a fast-paced, customer-focused role where your ability to remain calm under pressure and communicate with empathy will be key.

Key Responsibilities

• Manage preauthorisation requests end-to-end, ensuring eligibility aligns with policy terms
• Build strong relationships with members, providers, and internal teams
• Deliver excellent customer service across all communication channels
• Monitor ongoing cases, providing updates on treatment plans and costs
• Respond promptly and empathetically to patient, provider, and partner queries
• Maintain accurate and detailed records within the claims system
• Prioritise workload effectively to meet service standards
• Escalate complex, sensitive, or high-risk cases when needed
• Support smooth workflow across teams through effective case coordination
• Identify process improvements and raise concerns appropriately

What We’re Looking For

• Strong communication skills (written and verbal) with a professional, empathetic approach
• Excellent organisation and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• A proactive, solution-focused mindset
• Confidence working independently and within a team
• Good IT skills, including Microsoft Office 365

Desirable:

• Experience in customer service, insurance, healthcare, or claims
• Additional language skills (German or Spanish)

What We Offer

• Fully remote working
• Structured training and ongoing development
• A collaborative, inclusive, and supportive team environment
• The opportunity to build a career within international healthcare and insurance
• Bupa dental cover
• Health Shield cash plan (optical, everyday healthcare & more)
• Comprehensive travel insurance
• Royal London pension scheme
• Death in service benefit
• Paid volunteer days to support causes that matter to you

Why Join Us?

You’ll be part of a team that genuinely makes a difference—supporting people when they need it most. If you thrive in a fast-paced environment and take pride in delivering outstanding service, we’d love to hear from you.
 

 Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.