Practice Director, Managed Services

About this Position

The Practice Director is the strategic leader for our Managed Services business. In this role, you will be accountable for accelerating the growth and maximizing revenue of the Managed Services and Infrastructure business, while ensuring assigned clients receive the highest level of quality service and support. 

The position is responsible for building and leading a high-performing team with the goal of successfully cultivating and establishing new client relationships to exceed revenue growth targets. This individual will be expected to create and execute strategic sales plans focused on lead generation, business development, and sales achievement.

This position is also responsible for directing the operations of the business unit and ensuring proper processes and procedures are implemented and executed for monitoring and troubleshooting managed infrastructure and associated services and applications.

Job Responsibilities

Strategy and Growth

• In partnership w. our Shared Services leadership, develop and implement the sales strategies required to grow the Managed Services business and cross sell services.
• Grow business through development and delivery of support services, billable client consultations, and recurring revenue contracts.
• Manage the end-to-end sales process for all opportunities including initial client communication, presentations, proposal submittal, negotiation of pricing and deal closing.
• Develop market penetration plans and execute client contact strategies.
• Drive the team to grow the pipeline by establishing and achieving lead generation, prospecting, and other sales goals.
• Develop credibility with existing clients and ensure relationships are being maintained and grown.
• Achieve monthly, quarterly, and annual sales targets.
• Ensure renewal and expansion of current contracts.
• Lead ongoing efforts to evolve and define new and value-added offerings and packages.
• Develop business plan and manage P&L.

Operations                                                               

• Set the operational vision, support, and mentor the operational leadership team to support network technology needs for clients.
• Develop sales and support related procedures and deliverables in conjunction with operational teams to meet growth targets and create a sustainable Managed Services value proposition. Oversee and support the execution.
• Manage multiple concurrent support initiatives that are complex and unique in nature.
• Analyze business processes and work with customers to determine and document business requirements and translate them into clear and concise technical specifications.
• Determine opportunities for improvement in incident resolution process.
• Direct technical staff to manage incidents using proven investigation and resolution techniques.

Team Leadership

• Set direction, drive change, align people, motivate, and inspire, recognize, and reward resources who are helping deliver / fulfill our client commitments.
• Develop key organizational enablers - communicate, educate, coach, mentor, organize, define - relative to the core business processes to make our business successful.
• Ensure the ongoing training and development of direct reports and their respective teams.
• Guide and mentor operational leadership team supporting both in-house and outsourced staff allocation, hiring, offboarding, and performance reviews.

Job Requirements

• 10+ years in a Managed Services environment with a proven record expertise of building and scaling a Managed Services business/consulting practices
• Prior experience with pre-sales activity or account planning is desirable.
• Demonstrated facilitation, collaboration, and problem-solving skills
• Ability to engage senior client management in discussions regarding our solutions, the client industry, and business model.
• Must be able to present well in front of internal and external customers
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a collaborative, collaborative environment.
• Strong relationship and social skills with the ability to build and manage strategic external industry networks.
• Embody and commitment to company values and business objectives
• Strong customer service orientation.
• Willingness to travel periodically.

Personal Attributes

Excellent planning, organizational and leadership skills.

Highly effective verbal and written communication skills.

Strong interpersonal skills, including the ability to make effective presentations.

Strong negotiation and team building skills.

Strong decision-making, analytical and problem-solving skills.

Strong customer/client service orientation – demonstrates ability to build effective working relationships with stakeholders leading to “trusted advisory status.”

Highly self-motivated and directed, with keen attention to detail.

Ability to juggle multiple projects of various sizes

Demonstrates high-energy, positive, and flexible approach in the workplace

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: TBD.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until July 31, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.