Polish Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Polish Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of candidates in rewarding careers throughout Europe, we are committed to delivering premium staffing solutions that benefit both our clients and the professionals we represent. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are dedicated to making that happen for you.

Job Overview

Mercier Consultancy Group is actively seeking motivated and customer-focused Polish-speaking professionals to join a dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This exciting Polish Speaking Jobs In Bulgaria position in Bulgaria offers you the chance to build a rewarding international career in the Customer Support Services industry, working in a fast-paced, multicultural environment where your language skills are truly valued. Whether you are an experienced customer support specialist or an enthusiastic newcomer eager to grow, this is your gateway to one of the most sought-after jobs in Bulgaria for Polish speakers today.

Key Responsibilities

• Deliver high-quality customer support to Polish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
• Actively listen to customer enquiries, identify their needs, and provide accurate, timely, and effective resolutions in both Polish and English.
• Maintain detailed and accurate records of all customer interactions within the company's CRM system, adhering to internal data quality standards.
• Troubleshoot customer issues with a solution-oriented mindset, escalating complex cases to the appropriate departments when necessary.
• Collaborate closely with team leaders and fellow customer support agents to continuously improve service quality and team performance metrics.
• Stay up to date with product knowledge, company policies, and industry best practices to ensure informed and confident customer communication.
• Contribute to a positive team culture by participating in training sessions, team briefings, and performance review meetings.
• Meet and exceed individual and team KPIs including customer satisfaction scores, first-contact resolution rates, and response time targets.

Requirements

• Native or fluent Polish language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all Polish-speaking jobs in Bulgaria with Mercier Consultancy Group.
• Valid EU passport (mandatory) — candidates must hold a valid European Union passport at the time of application.
• A good working knowledge of English (written and spoken) to communicate effectively in an international workplace environment.
• Previous experience in Customer Support Services, customer care, or a client-facing role is advantageous, though motivated candidates with strong communication skills are also encouraged to apply.
• Excellent interpersonal and problem-solving skills with a genuine passion for helping customers and delivering outstanding service experiences.
• Ability to work on-site in Sofia, Bulgaria on a full-time basis, including flexibility for shift patterns where required by the business.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and contribution to the Customer Support Services team.
• Fully Paid Training Programme to ensure you are fully equipped and confident from day one in your new role.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Sofia, Bulgaria as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your hard work, dedication, and achievement of key customer support targets.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires joining the team — a fantastic welcome to your new career in Bulgaria.
• Ongoing career development opportunities within a growing international company that values its multilingual talent.
• And Much More — including a vibrant multicultural workplace, employee wellness initiatives, and a supportive management team committed to your success.

Life in Bulgaria

Relocating to Bulgaria is an adventure that combines affordability with a genuinely exceptional quality of life. Sofia, the capital of Bulgaria, is a vibrant, modern European city that seamlessly blends a rich historical heritage with a thriving contemporary culture — from its stunning Orthodox cathedrals and Roman ruins to its lively café scene, rooftop bars, and world-class restaurants. Bulgaria enjoys a diverse climate with warm, sun-filled summers and beautifully crisp winters, making it an ideal destination for outdoor enthusiasts and culture lovers alike. Whether you enjoy hiking in the Vitosha mountain range that frames the city's skyline or exploring the charming cobblestone streets of the old town, Bulgaria offers an enviable lifestyle at a fraction of the cost of many other European capitals.

For Polish-speaking professionals taking on a new jobs in Bulgaria opportunity, the transition to life in Bulgaria is made remarkably easy thanks to the warm and welcoming nature of the local community, a well-established expat network, and the excellent international connectivity of Sofia's airport. Bulgaria boasts a rich culinary tradition, with delicious local cuisine, fresh produce markets, and a thriving international food scene that caters to every taste and budget. The cost of living in Bulgaria remains highly competitive compared to Western Europe, meaning your salary goes further and your overall quality of life is significantly enhanced. With our Fully Paid Relocation Package handling every detail of your move, all you need to do is bring your enthusiasm and let Bulgaria do the rest.

How to Apply

Are you ready to take the next exciting step in your career and secure one of the most rewarding Polish-speaking jobs in Bulgaria available today? Mercier Consultancy Group invites you to click Apply Now to submit your application and join a team of dedicated multilingual professionals making a real difference in the Customer Support Services industry. Our experienced recruitment team will be in touch promptly to guide you through the next steps of the selection process. We look forward to welcoming you to Sofia, Bulgaria — your new career journey starts here with Mercier Consultancy Group.