The Policy Services Assistant is responsible for researching subrogation recoveries, calculating business income losses, and managing claim-related documentation. They also provide clerical support, respond to inquiries from stakeholders, and assist in resolving escalated issues.
Full-time position with a growing insurance carrier where you will enjoy consistent income, real flexibility, and benefits designed to support your life, not just your job!
What sets us apart:
Work from home options with true flexibility
Stable, predictable income you can count on
Short-term incentive bonuses - when the company wins, you win!
401k plan to build long-term financial security
Comprehensive health coverage including medical, dental, and vision
Work-life balance where you can fully unplug
Illinois Casualty Company is growing, and we have an opportunity for a Policy Services Assistant to join one of the leading providers of insurance protection for the food and beverage industry. This is an entry level position with no prior experience required.
The Policy Services Assistant is responsible for subrogation recoveries, contacting policyholders\claimants\other insurance companies\vendors, conducting claim searches, calculating business income losses, collecting workers compensation deductible payments, and assisting in other miscellaneous matters or clerical functions. This position reports to the Policy Services Supervisor.
Essential Functions
Assisting the department to research existing claims for potential subrogation recoveries
Coordinating with outside counsel to request information needed to recover payments
Identifying subrogation claims within a given state’s statute of limitations
Requesting documentation from insureds, agents, accountants, or attorneys to calculate business income losses
Analyzing financial information for trends, anomalies, and completeness for business income losses
Entering financial information into the business income loss calculation spreadsheets
Calculating business income losses
Supporting the Policy Services Department in other clerical type functions pertaining to their job responsibilities
Performing miscellaneous tasks including but not limited to collecting workers’ compensation deductibles, requesting police reports and conducting media searches
Responding to inquiries from agents, policyholders, claimants, and employees
Developing and maintaining good working relationships with agents and their staff members, promoting open channels of communication and cooperation with respect to the Company’s customer service standards and philosophy
Assisting in bringing escalated issues or complaints to closure through effective negotiation, communication, and problem solving
Participating in the handling of complex, sensitive, or unusual issues as requested
Assisting the department with other projects that may be required within the department
Conducting miscellaneous research as may be requested relative to subrogation investigations
Assisting in the creation of instruction guides and procedures relative to the Policy Services Department
Additional duties as assigned
Qualifications
Associate’s degree or at least 3 years’ experience in the property and casualty insurance industry with strong problem-solving skills
Proficiency in reading and interpreting financial statements
Intermediate level proficiency in Microsoft Office including Word, Excel, Outlook, and PowerPoint
Intermediate level proficiency in word processing, spread sheeting, and presentation skills
Ability to effectively communicate in both written and verbal form responding to routing inquiries from agents, policyholders, claimants, and employees
Knowledge of and ability to apply appropriate mathematical functions including, but not limited to calculation of discounts, proportions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to solve practical and non-routine problems and deal with a number of variables where standardization may not exist
Ability to effectively manage multiple tasks accurately and efficiently
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Marketing Manager
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