Player Support Representative (China Games)

🌍 Work From Anywhere 🌍

You will: Engage, grow, and support player voices through Player Support.

Must have: Native-level Chinese, exceptional English communication skills, a strong interest in mobile gaming. Experience in Customer Service is a bonus.

WHO WE ARE | WHAT WE DO

At Yodo1, we don’t just grow games—we help turn them into household names.

With billions of downloads across our portfolio, we’ve spent more than a decade shaping the growth of iconic titles. From helping first-time creators monetize their debut games, to bringing world-class IPs from Hasbro, Paramount, Legendary, and Sony Pictures into the hands of top studios such as Rivergame, Candivore, 37Games, and Tencent Studios—we’ve proven what’s possible when creativity meets global expertise.

Yodo1 Games is raising the bar: transforming great titles into lasting franchises that define gaming for generations. Drawing on experience with successes like Transformers: Earth Wars, Rodeo Stampede, and Ski Safari, we provide the systems, partnerships, and global reach that help visionary developers build worlds players will return to for decades.

Joining Yodo1 Games means more than a job—it means becoming part of a team that lives and breathes games, works with some of the most talented creators in the industry, and is driven by a mission to shape the future of gaming.

• Handle player inquiries across channels (email, in-game ticketing, live chat, social media)

• Maintain and update the player-facing knowledge base and FAQ

• Collaborate with QA, dev, and community teams to surface recurring issues and player sentiment

• Monitor support metrics (response time, resolution rate, CSAT) and hit SLA targets

• Identify patterns in player feedback and contribute to product improvement proposals

WHAT WE OFFER

Compensation. We pay based on qualifications, experience, and fit for the role. We provide an allowance to purchase your own device or equipment and offer variable compensation through our annual bonus program.

Growth. We offer an environment where you will have the trust and freedom to try, fail, learn fast, and make a real impact while accelerating your career, and where anyone with a great idea can pitch it directly to our management team.

WFA. Work from anywhere in the world, travel when and where you like, get paid in your currency of choice, and enjoy flexible hours and unlimited paid time off.

Community. Work with an energetic, fast-learning, supportive, and diverse team of Yodies across six continents and 30+ countries who share and support new ideas and get things done.

Ready to change the game for mobile game developers and build your career from anywhere?