Platform Operations Manager -Technology & Marketing Assets
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AI Summary
The Platform Operations Manager will oversee event technology platforms and support marketing operations by building assets and managing integrations. They are responsible for troubleshooting platform issues, performing testing, and collaborating with cross-functional teams to optimize performance.
Job Title: Platform Operations Manager – Event Technology & Marketing Assets
Location: Remote (USA)
Employment Type: W2 Only
We are seeking a Platform Operations Manager to manage our event technology ecosystem and support marketing operations. This role will ensure seamless event execution, platform reliability, and cross-functional collaboration.
Key Responsibilities
- Manage event technology platforms, including Splash and Email Editor.
- Build and maintain event templates, landing pages, registration forms, and branded assets.
- Monitor integrations between Splash, Marketo, CRM, and marketing platforms.
- Troubleshoot platform, registration, and synchronization issues; perform root cause analysis.
- Execute UAT/PAT testing, platform validations, and support event readiness.
- Collaborate with Field Marketing, Campaign Operations, Engineering, and Data teams to improve processes and platform performance.
Qualifications
- 3+ years of experience in Marketing Operations, Event Technology, or Marketing Automation.
- Hands-on experience with Splash, Marketo, CRM (Salesforce preferred), or similar MarTech tools.
- Strong troubleshooting, testing (UAT/PAT), documentation, and stakeholder management skills.
- Excellent communication and problem-solving abilities.
- Email Developer skills across Email 2.0 and New Email Designer.
- Splash expertise at an admin level with heavy troubleshooting.
- Data troubleshooting, global support, consent models (we can likely train the person on our setup for most of this bucket).
Employment Type: W2 Only
This is a remote position.
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