Pharmacy Operations Supervisor - Accredo Specialty Pharmacy - Remote IN, FL, OH or TN.

The job profile for this position is Operations Supervisor, which is a Band 3 Management Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Are you passionate about making medicine safer, more affordable, and more accessible? Take your career to the next level with Accredo Specialty Pharmacy, a division of Evernorth Health Services a part of The Cigna Group. We're looking for energetic and detail-oriented pharmacy technician associate representatives to join our team. You'll help process and ship medications to patients who rely on us. 

For more than 30 years, Accredo Specialty Pharmacy has delivered dedicated, first-class care and services for patients. We partner closely with prescribers, payers, and specialty manufacturers. Bring your drive and passion for purpose. You’ll get the opportunity to make a lasting impact on the lives of others.

As a Pharmacy Operations Supervisor, you will be responsible for day-to-day operations of a team of inbound phone technicians dedicated to specialty patients monitoring productivity and performance standards while planning and directing workflow and project assignments.

Shift: Mon - Fri, 8a - 5p EST.

 

Here's a little more on how you’ll make a difference:

• Promote a positive team environment and ensure best practices are shared

• Coordinates schedules with RMG, ASA and workflow for the team

• Oversee and assist in complex escalations

• Assist in development of programs and process improvements to enhance the level of internal and external customer service

• Oversee team and individual performance standards and ensure service metrics are met

• Develop, coach, and provide feedback to employees concerning quality, accountability, attendance and productivity

What you’ll need to do the job:

• High School diploma or GED required, Bachelor’s degree preferred

• 3+ year(s) relevant experience

• Pharmacy Technician license / certification / registration preferred

• General PC knowledge; MS Office, Internet, email required.  Strong skill level in Excel, PowerPoint, WebEx preferred.

• Excellent oral, written and phone communication skills.

• Strong attention to detail, accuracy, and quality

• Experience using strong basic math skills related to dosing calculations and basic Excel manipulation.

• Demonstrated leadership skills and the ability to effectively develop and assist team members
  Advanced problem solving skills.

• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

• Ability to adapt to a dynamic working environment, make independent decisions

• Demonstrated ability to handle difficult conversations in a professional manner

Why choose us:

• Benefits start on Day 1

• 18 days of PTO within a full calendar year

• 401(k)

• Career advancement opportunities

• Bonus eligibility through incentive plans

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 56,200 - 93,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.