The role involves managing the end-to-end payroll implementation process, including client onboarding, system configuration, and data migration. The specialist is responsible for conducting payroll testing, managing project documentation, and ensuring a successful go-live for clients.
Main responsibilities
Client Onboarding
Support clients throughout the payroll implementation journey
Attend kick-off meetings and help deliver implementation projects
Build positive relationships with clients and provide regular updates on project progress
Act as the day-to-day contact for implementation-related queries
Payroll Configuration
Gather payroll and business requirements from clients
Configure payroll settings based on agreed requirements
Set up payroll calendars, earning and deduction codes, and other payroll elements
Support the configuration of reports and integrations where required
Data Migration
Assist clients with preparing payroll data for migration
Validate imported employee and payroll data
Identify and resolve data issues before go-live
Ensure data accuracy throughout the implementation process
Testing & Go Live
Support payroll testing and parallel payroll runs
Investigate and resolve testing issues alongside internal teams
Assist clients through go-live activities
Ensure implementation documentation is completed and signed off
Project Delivery
Keep project plans and documentation up to date
Attend internal and client project meetings
Track actions, risks and outstanding tasks
Escalate issues to senior consultants where required
Continuous Improvement
Maintain implementation documentation and best practice guides
Share knowledge and lessons learned with the wider team
Keep up to date with payroll legislation and product enhancements
Requirements
2-4 years' experience in payroll, payroll implementation or payroll operations
Good understanding of payroll processes and payroll legislation
Experience using payroll or HRIS systems.
Comfortable working directly with clients.
Strong organisation and time management skills.
Excellent communication skills.
Good Excel and data validation skills
Able to manage multiple projects with support from senior colleagues
A collaborative approach and willingness to learn
Nice to Have
Experience implementing payroll or HR software
Experience working with global or multi-country payrolls
Knowledge of APIs, integrations or data imports
Experience working in a consultancy or customer-facing environment
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