Patient Support Specialist (JOB ID: CURIC)

** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

About the Role
The client is looking for a dedicated and tech-savvy Medical Virtual Assistant to provide essential remote support for patient check-in kiosks used by medical and dental offices. The ideal candidate will be patient, detail-oriented, and capable of working independently while maintaining exceptional communication skills. This role plays a key part in ensuring the smooth operation of technology solutions and delivering a seamless check-in experience for patients.

Key Responsibilities

• Provide real-time support to patients experiencing issues with the check-in kiosks, primarily via chat with the option for video calls.
• Monitor the status of three kiosks simultaneously to identify and troubleshoot issues proactively.
• Document Management: Use a remote desktop to access Electronic Medical Record (EMR) systems, securely capture patient documents (e.g., insurance cards, IDs), and upload them accurately to patient files.
• Ensure proper transfer of documents between kiosk software and EMR platforms, especially when no direct interface exists.

Qualifications & Skills

• Comfortable using remote desktop software and managing multiple digital platforms simultaneously.
• Excellent English fluency, able to hold natural conversations and build rapport with patients and clients.
• Proactive mindset with strong troubleshooting and problem-solving skills.
• High attention to detail, particularly when managing and organizing patient documents.
• Willingness to obtain necessary certifications, including HIPAA and IT security certifications (covered by the company).
• Reliable fiber optic internet connection and a backup power supply for uninterrupted service.
• Strong cultural alignment with the company’s values and commitment to professionalism.

#LC-NC1