Patient Services Specialist - Full time, Day, Remote

Providence is calling for Patient Services Specialist - Full time, Day, Remote

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 2 or more years Customer service experience, preferably in a healthcare environment.
• 2 or more years Experience interacting with and engaging customers virtually over the phone.

 

Preferred Qualifications:

• 1 or more years Technical support experience.

 

Salary Range by Location: 
AK: Anchorage: Min: $23.02, Max: $30.24  
AK: Kodiak, Seward, Valdez: Min: $24.00, Max: $31.52   
California: Humboldt:  Min $24.00, Max: $31.52     
California: All Northern California - Except Humboldt: Min: $26.92, Max: $ $35.37   
California: Southern California: Min $24.00, Max: $31.52
California: Bakersfield:  Min $24.00, Max: $31.52   
Montana: Except Great Falls: Min: $18.53, Max: $24.35
Montana: Great Falls: Min: $17.56, Max: $23.07 
New Mexico: Min:$18.53, Max: $24.35  
Oregon: Non-Portland Service Area: Min: $21.46, Max: $28.19  
Oregon: Portland Service Area: Min: $23.02, Max: $30.24 
Texas: Min: $17.56, Max: $23.07 
Washington: Western: $24.00, Max: $31.52  
Washington: Southwest - Olympia, Centralia: Min $23.02, Max: $30.24 
Washington: Clark County: Min $23.02, Max: $30.24   
Washington: Eastern: Min: $20.49, Max: $26.91 
Washington: Southeastern: Min:  $21.46, Max: $28.19 

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.