PATIENT_RESEARCH_DIRECT_24_01 - PT_COLLECT_RESEARCH_SPEC

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. 

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, the ability to handle a heavy workload on deadlines is required.

Essential Duties and Responsibilities:

• Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment
• Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes
• Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information
• Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details
• Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information
• Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements
• Manage correspondence through, mail and email in a professional and courteous manner
• Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines
• Additional job duties as assigned

Skills/Experience Required:

• Education: High School Diploma or equivalent
• Strong ability to multi‑task and manage competing priorities
• Collaborative team player who works effectively across departments
• Professional and courteous phone presence when outreach is required
• Ability to remain calm, organized, and composed in a deadline‑driven environment
• Solid computer proficiency; comfortable working with dual monitors and multiple systems.
• Demonstrated attention to detail with strong follow‑through and accuracy
• Previous experience interacting with the public or handling sensitive information is helpful.
• Reliable, punctual, and accountable for individual work quality and outcomes
• Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements:

• Ability to talk, hear, and see clearly to read and interpret information
• Regular use of a computer, phone, and standard office equipment
• Ability to secure confidential information
• Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan.  EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

 #digitech