Patient Onboarding Coordinator, Specialty- Evernorth- Remote
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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Patient Onboarding Coordinator, Specialty (Intake Care Associate Analyst)
Support the clinical management and order setup of specialty pharmacy patients under the supervision of a licensed pharmacist. Ensure accurate coordination of patient deliveries and provide exceptional customer service.
Hours: Monday- Friday, rotating shift between 8am-5:30pm EST
Key Responsibilities:
Communicate with patients, caregivers, and medical staff to coordinate home and office deliveries.
Handle inbound/outbound calls and follow-up as directed by a pharmacist.
Assist with onboarding new specialty patients and maintain accurate patient records.
Complete patient assessments and medication delivery setup under pharmacist supervision.
Provide copay information, process payments, and ensure compliance with accreditation standards.
Document all interactions accurately and maintain confidentiality.
Meet quality and productivity standards while delivering excellent service.
Skills & Abilities:Strong customer service and communication skills.
Organized, detail-oriented, and able to manage time effectively.
Works well independently and in a team environment.
Maintains professionalism and confidentiality.
Proficient in Microsoft Office Suite.
Requirements:High School diploma or GED.
At least 1 years related customer service experience within a healthcare environment
Pharmacy Technician certification preferred.
Prior specialty healthcare experience desired.
As part of Evernorth Health Services, this role supports CarepathRx within
our Pharmacy and Care Delivery organization. Our team focuses on
specialty pharmacy and infusion services in partnership with hospitals and
health systems.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 23 - 34 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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