Patient Contact Specialist

Our Company

Start your next chapter at Revecore! For over 25 years, Revecore has been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further.

Why Revecore?

• Compensation is up to $15/hr with eligibility for a quarterly incentive
• Our medical, dental, vision, and life insurance benefits are available on day 1
• We enjoy excellent work/life balance
• Our Employee Resource Groups build community and foster a culture of belonging and inclusion
• We match 401(k) contributions
• We offer career growth opportunities
• We celebrate 12 paid holidays and generous paid time off  

The Patient Contact Specialist provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.

Responsibilities

• Updates patient accounts with information received from hospitals and follow-up with Contact Specialist
• Accesses client connections/computer system to obtain information required to update accounts
• Monitors requests to ensure they do not age beyond day
• Performs special projects or tasks as assigned
• Assist IT in resolving access issues

Qualifications

• Ability to communicate effectively and professionally both verbally and in writing
• Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments)
• Demonstrated ability to work independently and follow-through on assignments with minimal direction
• Knowledge of or ability to learn client and Operations processes and how they interact
• Ability to produce accurate work while maintaining attention to detail
• Skilled in organizing and setting priorities according to situational demands
• Ability to work effectively under minimal supervision
• Must have working knowledge of Excel and Word
• Ability to gain proficiency in working with varied hospital databases
• Must have a high level of attention to detail and be skilled in organizing and prioritizing work

Education

High school diploma or equivalent required

How we'll set you up for success:

• Extensive multi-week training with ongoing support from teammates following training
• Access to a robust knowledgebase for continued reference in your role
• Visibility to your individual performance metrics enables you to set goals
• Computers and necessary work equipment are provided 
• Involved management who leans in to support your productivity metrics

Work at Home Requirements:

• A private, distraction-free environment to work within your home
• On-Camera Presence: Being on camera is an essential part of our culture--it helps build trust, support collaboration, and strengthen team connections
• A secure internet connection
• Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads
• Revecore will provide you with your equipment - your workspace area must accommodate all workstation equipment (laptop, monitor, keyboard, mouse, docking station, and headset)
• Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check

  
Revecore is an affirmative action-equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.

We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Connecticut, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin