Patient Care Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Patient Care Coordinator – Coram/CVS Health
Starting pay: $18–$19/hour

For this position, candidates must live within a commutable distance to one of the following locations (within 60 minutes)

Join our team and make a difference in patients’ lives.
As a Patient Care Coordinator, you’ll support new infusion patients, deliver high-quality service, and help simplify healthcare for those who need it most.

What you’ll do:

• Serve as the first point of contact for patients, caregivers, and healthcare providers—answering questions, resolving concerns, and providing education.
• Guide new patients through the onboarding process with empathy, professionalism, and attention to detail.
• Handle a high volume of phone calls, using active listening and de-escalation skills for challenging situations.
• Multitask and prioritize effectively—navigating multiple computer screens and systems while capturing all necessary patient information.
• Work independently from home, reliably following shift, break, and lunch requirements.
• Collaborate with internal teams to support referrals and admissions.

Required Qualifications

• 2+ years’ experience in healthcare or customer service, including working with insurance benefits
• Strong verbal and written communication, empathy, and active listening—especially by phone
• Comfort with computers and Microsoft Office; able to multitask and navigate multiple screens
• Reliable, organized, and able to work independently from home as scheduled
• High school diploma or GED

Preferred Qualifications

• Experience with healthcare insurance and medical terminology
• Certified Pharmacy Technician (CPhT)
• Experience providing telephonic customer service in a healthcare environment
• Prior experience capturing information while toggling between multiple computer applications

Why CVS Health?
Join a Fortune 7 leader in specialty and home infusion care—offering a supportive, growth-focused workplace where you can truly make an impact.

Learn more about us: Coram Healthcare YouTube | CVS Pharmacy YouTube

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.