Patient Appointment Services (PAS) Clerk

Company Description

Support patients receiving care within a military healthcare environment by coordinating appointments and helping maintain timely access to primary and specialty care.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

In this role, you'll help patients access primary and specialty care through a centralized healthcare call center. You'll manage inbound and outbound calls, coordinate appointments, verify patient eligibility and information, and document interactions in MHS GENESIS while providing professional, responsive customer service.

Employment: Full-time

Work Arrangement: Remote – San Antonio, TX

Compensation:

• $20.68–$22.98 USD per hour
• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Schedule: Monday–Friday, with an assigned shift between 6:00 a.m. and 6:00 p.m. Pacific Time, excluding federal holidays. Overtime may be required.

Key Responsibilities

• Schedule, reschedule, and cancel primary and specialty care appointments while correcting booking errors as needed.
• Handle inbound and outbound patient calls, supporting timely appointment coordination and one-call resolution.
• Verify patient eligibility and update demographic information to support accurate scheduling and access to care.
• Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions.
• Process appointment requests through secure messaging, document patient interactions in MHS GENESIS, and prepare outbound specialty-care notification letters.
• Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.

Qualifications

Requirements

• High school diploma or GED equivalency.
• Proficiency with Microsoft 365, including Teams, Excel, and Outlook, with strong computer skills and the ability to learn new systems.
• Strong customer service, telephone etiquette, and verbal and written communication skills.
• Strong attention to detail, problem-solving skills, and the ability to prioritize multiple assignments in a fast-paced environment.

Preferred

• 6+ months of healthcare administrative experience.
• 6+ months of call center experience.
• Experience with CXOne, MHS GENESIS, or comparable call-center software.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Disclaimer: Policy Link

By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.