The Call Quality Auditor will evaluate patient scheduling and referral calls to ensure service quality, accuracy, and compliance with healthcare standards. They will also provide performance feedback, lead coaching sessions, and recommend process improvements to support operational readiness.
The Medical Support Assistant provides remote scheduling and administrative support by managing appointments, processing referrals, and coordinating care for Veterans. They are responsible for maintaining accurate patient records and communicating effectively with healthcare providers and internal teams.
Schedule and track appointments, process referrals, coordinate authorized care with community providers, and communicate with Veterans, families, and healthcare teams. Maintain accurate patient and administrative records, process healthcare documentation, protect confidential information, and meet workload and timeliness expectations.
The Medical Support Assistant provides remote scheduling and administrative support by coordinating appointments and processing referrals for Veterans. They are responsible for maintaining accurate patient records and communicating effectively with healthcare providers and internal teams.
