Patient Acquisition Specialist

About Mood Health

Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician.

Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—deliver therapy and medication management right from the comfort of home.

About the Role

We are looking for a Booking Specialist who enjoys talking with people, solving problems, and helping others take an important step toward getting care.In this role, you will help new clients understand how things work, answer their questions, and guide them toward scheduling their first appointment. If you communicate well, stay organized in a fast-moving environment, and enjoy helping people move forward, you will likely enjoy this role.

What You’ll Do

Be the first point of contact for new clients- Talk with people who are reaching out for mental health support and help them feel comfortable moving forward.
Help clients get scheduled- Guide people through the booking process. This includes answering questions about availability, insurance, and next steps.
Encourage people to take the next step- Many clients feel nervous about starting therapy. Your ability to listen, explain things clearly, and build trust can make all the difference.
Keep care on track- Manage cancellations, reschedules, and follow ups so patients stay connected to care.
Communicate clearly and kindly- Work with clients by phone, text, and email in a professional and empathetic way.
Work toward team goals- This role includes booking targets. Every appointment scheduled means someone is getting the care they need.

What We’re Looking For

• Bilingual Spanish required
• 1 to 2 years of experience in scheduling, healthcare, mental health, or a customer facing role
• Strong communication skills, both written and verbal
• Comfortable speaking with people who may feel nervous or unsure
• Organized and able to manage multiple systems and conversations at once
• Experience with scheduling or support tools such as Zendesk is helpful
• Familiarity with HIPAA and strong respect for patient privacy
• Ability to work weekends when needed

Why People Like Working at Mood
You are helping people access care: Every appointment you schedule represents someone getting support they may have been putting off for months or years.
Performance bonuses: Competitive base salary plus meaningful bonuses tied to booking goals.
A supportive team environment: We work closely together and care about doing good work.
Room to grow: As Mood continues to expand, there will be opportunities to grow within the company.

At MOOD, we believe great care starts with a great team—and great teams are diverse. We’re proud to be an Equal Opportunity Employer and welcome people of all races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you believe, or how you identify, you are welcome here. We’re committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We believe in the power of differences—and we’re glad you’re considering joining us.

Need accommodations during your application or interview process? Just reach out—we’ve got you.