Patient Accounts Receivable (A/R) Representative

Job Summary

RCM Staff BPO is hiring a full-time Patient Accounts Receivable (A/R) Representative to support a medical billing company based in Florida that serves ambulatory surgery center (ASC), dermatology, and urgent care practices.

The representative will manage patient balances from start to finish: posting patient payments, working with the insurance A/R team to confirm what can be billed to the patient, generating statements, following up on outstanding balances, and preparing patient A/R reports. This role requires strong attention to detail, consistent follow-up, a professional phone manner, and experience working with U.S. patient balances and health insurance plans.

Key Responsibilities

* Post patient payments accurately in the practice management system and reconcile them to deposits and receipts

* Work with the insurance A/R team to confirm a balance is valid patient responsibility before it is billed to the patient

* Generate, review, and send patient statements on schedule

* Follow up on outstanding patient balances by phone and email, and set up payment plans according to practice policy

* Prepare and send weekly and monthly reports, including patient aging reports and patient payment reports by date

* Update patient demographics and insurance information when patients report changes

* Document every account action, patient contact, and next step clearly in the system

* Escalate disputes, hardship requests, and accounts that meet collection agency criteria to the supervisor

* Protect patient information and follow HIPAA requirements

Qualifications

* At least 1 year of experience with U.S. healthcare patient A/R, patient payment posting, or patient statements

* Experience generating patient statements and running patient aging and payment reports

* Familiarity with commercial insurance and government health plans, including how deductibles, copays, and coinsurance create patient balances

* Experience reading EOBs and ERAs to confirm patient responsibility

* Strong written and spoken English, with a clear and patient phone manner

* Excellent attention to detail and follow-up skills

* Ability to work independently and manage multiple patient accounts

* Reliable internet connection and a suitable remote workspace

Preferred Qualifications

* Experience using SIS, ModMed, or Experity

* Experience supporting ambulatory surgery center (ASC), dermatology, or urgent care practices

* Familiarity with Florida insurance plans

* Experience handling sensitive balance conversations, such as surprise bills, cosmetic dermatology charges, or high-deductible plans

Schedule

* Full-time position

* Must be available during Eastern Time business hours

* Final schedule will be determined based on practice needs

Work Arrangement

* Remote

* Philippines-based applicants preferred