The role involves serving as a call center agent to manage patient registration, verify insurance coverage, and maintain accurate demographic data. Additionally, the associate is responsible for calculating patient financial responsibility and processing payments across various healthcare service lines.
Overview
Serves as a Call Center agent to support for the Patient Access Registration Call Center within Piedmont Healthcare. Performs Registration activities in a remote environment to ensure patient accounts are complete with valid insurance coverage and current demographic/clinical data. Calculates patient financial responsibility, presents patient financial options/requirements and processes patient payments. Performs functions for multiple sites across Piedmont Healthcare and includes various services lines including emergency department, L&D, and assigned Outpatient locations.
Responsibilities
Serves as a Call Center agent to support for the Patient Access Registration Call Center within Piedmont Healthcare. Performs Registration activities in a remote environment to ensure patient accounts are complete with valid insurance coverage and current demographic/clinical data. Calculates patient financial responsibility, presents patient financial options/requirements and processes patient payments. Performs functions for multiple sites across Piedmont Healthcare and includes various services lines including emergency department, L&D, and assigned Outpatient locations.
Qualifications
Education
H.S. Diploma or General Education Degree (GED) Required
Work Experience
1 year exp in one of the following: Required
Healthcare Revenue Cycle Required or
Clinical role Required or
Related clerical accounting/finance/retail/customer service Required
3 years of healthcare Revenue Cycle/Call Center experience Preferred
Prior Epic experience Preferred
Licenses and Certifications
None Required
Certification with Healthcare Financial Management Association Preferred or
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