Parts Identification Specialist I

Location: Remote

Your Responsibilities:

• Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts

• Advises all personnel of any changes pertaining to Parts identification via written communication 

• Maintains excellent working knowledge of all computer programs related to Parts activity 

• Maintains current on product knowledge as it relates to their Parts ID job 

• Demonstrates a commitment to act as mentor to other members within the group 

• Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification

• Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified

• Documents identification of parts to the customer via a Help Desk based software system 

• Requests are received via e-mail & phone in a fast-paced environment

Your Qualifications: 

• High School Diploma or GED

• 1+ years of customer service experience

• 1 + year of Oracle or SAP preferred

• 1 + year of Salesforce preferred

• Work experience in an Agile environment preferred

Your Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: 

• Multiple medical insurance plan options + dental and vision insurance  

• 401K retirement plan with employer match

• Paid time off and company paid holidays

• Paid sick time in accordance with the federal, state and local law

• Tuition Reimbursement after 6 months of continuous service 

Work visa sponsorship is not available for this position.

The typical hourly rate for this position ranges from $28.61- $37.68 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.  

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