Part-Time Customer Care Associate
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AI Summary
The associate serves as the primary point of contact for patients and providers, handling inquiries and troubleshooting device issues. They are responsible for documenting interactions, coordinating device logistics, and ensuring compliance with privacy regulations.
Benefits:
- 401(k)
- Paid time off
SmartCardia – Customer Care Associate (Part-Time)
Pay Range: $20-25/hour (based on experience)
Location: Remote (must be available to work Central Time hours)
At SmartCardia, we're not just improving cardiac monitoring, we're revolutionizing it. Our AI-powered wearable technology delivers real-time insights, helping clinicians detect and respond to heart conditions faster than ever before.
We are a dedicated team making a meaningful impact in the health journey of the patient. Our core technology team includes leading minds in data science, embedded machine learning, wearable technology, and signal processing, and we're backed by some of the most respected investors in the field.
We're looking for a passionate, detail-oriented Customer Care Associate to join our Customer Care team. If you're driven by purpose, thrive in a fast-paced healthcare environment, and want to grow your career while making a real difference in patients' lives, we'd love to meet you.
Why You’ll Love Working at SmartCardia
- Supportive Culture: Join a collaborative team that values knowledge-sharing, professional growth, and having each other's backs.
- Fully Remote: Work from home with a consistent midday schedule — no commute, no relocation.
- Real Growth Potential: Get hands-on experience in health tech and build skills that open doors, whether you grow with us or take them anywhere.
- Learn From the Best: Work alongside a team of experts in data science, machine learning, and wearable technology at the forefront of cardiac care.
- Be Heard: As part of a lean, fast-moving team, your ideas and feedback shape how we support patients — not lost in a big-company machine.
- Purpose-Driven Work: Every shift, you're helping real people stay connected to care they depend on.
Role Description
This is a remote, part-time, entry-level Customer Care Associate role. You'll handle day-to-day customer support for patients, clinics, and providers — answering questions, resolving inquiries, and troubleshooting basic device issues to ensure a smooth, positive experience. It's a great fit for someone early in their career who wants hands-on exposure to healthcare technology while making a real difference in patients' lives.
What You’ll Do
- Serve as the first point of contact for patients, clinics, and providers by phone and email
- Answer questions about basic device setup and handling
- Contact patients to troubleshoot device disconnections, ensuring continuous, high-quality monitoring
- Coordinate device returns and replacements as needed
- Document customer interactions accurately and escalate clinical or technical questions to the appropriate team
- Follow up to confirm issues are fully resolved and customers are satisfied
- Adhere to all health and safety guidelines, HIPAA and patient-privacy requirements, and internal procedures
What We’re Looking For
Required:
- Strong customer-service orientation with a focus on customer satisfaction
- Excellent interpersonal and communication skills, both verbal and written
- Ability to work independently and as part of a team
- Strong attention to detail, critical thinking, and organizational skills
- Proficiency with Microsoft Office and comfort learning new software tools
- High school diploma or equivalent
Preferred:
- Experience in the medical device or healthcare industry
- Bachelor's degree in a related field, or equivalent work experience
Schedule: Approximately 30 hours per week — five 6-hour midday shifts in Central Time. Mondays, Fridays, and Saturdays are required.
Training: Two weeks of remote training, Monday through Friday
Join Us
If you want to combine your communication skills with your passion for patient care and be part of a company redefining cardiac monitoring — SmartCardia is your next career step. Apply today and help us shape the future of heart health.
This is a remote position.
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