Paralegal Team Lead

Organization: Alonso & Alonso Attorneys at Law, PLLC

Reports to: Paralegal Manager - Removal

Employment Type: Full-Time Contractor  

Location: Remote

About Us

At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.

Essential Responsibilities and Duties

Leadership & Team Management

• Supervise, mentor, and manage a team of removal paralegals, offering day-to-day guidance, support, and performance feedback.

• Foster professional development and growth of paralegals, promoting teamwork and cooperation.

• Monitor and report on team performance metrics; conduct regular evaluations and provide constructive coaching.

• Support recruitment, hiring, and onboarding of new paralegal team members as needed.

• Assist Paralegal Manager in managing team metrics, ensuring all processes and procedures are followed consistently.

Case & Legal Support

• Oversee the drafting, preparation, and filing of legal documents related to removal defense cases, including briefs, motions, and appeals.

• Collaborate with attorneys to formulate and execute legal strategies in removal proceedings.

• Conduct legal research and support case development using up-to-date immigration laws, policies, and case law.

• Stay current with changes in immigration law, especially as they relate to removal defense, and provide guidance to the team accordingly.

• Maintain accurate and organized digital case files and documentation for all client matters.

Process & Performance Management

• Ensure timely case processing, compliance with court and agency deadlines, and adherence to internal quality standards.

• Serve as a project advisor by analyzing risks, preventing errors, and ensuring the successful implementation of new initiatives.

• Oversee performance processes, ensuring effective case and task handling while preventing delays.

• Identify and implement improvements in workflows, documentation, and resource usage to enhance operational efficiency.

• Continuously identify opportunities to improve efficiency and deliver value for both the firm and its clients.

Client & Stakeholder Relations

• Communicate effectively with clients, witnesses, and stakeholders in both English and Spanish.

• Handle and resolve escalated client matters in coordination with attorneys or legal leadership.

Required Qualifications

• Fully bilingual in English and Spanish with excellent written and verbal communication skills.

• Bachelor’s degree or Paralegal Certification from an accredited program.

• 3+ years of experience as a paralegal, including at least 1 years in removal defense.

• Proven experience in a leadership or supervisory role within a legal team.

• In-depth understanding of immigration law and procedures related to removal defense.

• Strong organizational and case management skills, with the ability to prioritize under pressure.

• Proficiency Microsoft Office Suit and Google Tools.

• Strong analytical and problem-solving skills for complex case coordination.

• Ability to work independently and collaboratively within a remote work environment.

• High ethical standards and strong commitment to client confidentiality and legal integrity.

Preferred Qualifications

• Experience managing paralegal performance in a remote or hybrid legal setting.

• Background in training and development of legal support staff.

• Familiarity with EOIR court systems, USCIS procedures, and federal filing standards.

• Proficiency in legal case management systems (Litify)

Technical Requirements

• Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD.

• OS: Windows 11 or macOS.

• Monitors: Two screens required.

• Headset: USB wired or wireless.

Key Performance Indicators

• 1. Mail Out KPI — 30% Weight

The Paralegal Manager will ensure the team completes at least 100% of assigned weekly and monthly mail-out goals by the end of each reporting period, as measured by the total number of completed mail outs versus the established target.

Formula:
(Number of Mail Outs Completed ÷ Monthly Goal) × 100

Target: ≥100% of weekly/monthly goal achieved

• 2. Error Rate KPI — 20% Weight

The Paralegal Manager will maintain the team’s error/rejection rate below 5% each month by implementing quality control reviews, coaching, and process monitoring.

Formula:
(Number of Rejections ÷ Total Number of Mails) × 100

Target: <5% monthly error rate

• 3. Audit Compliance KPI — 10% Weight

The Paralegal Manager will complete audits on at least 85% of applicable NFR cases each week to ensure compliance, quality standards, and performance oversight.

Formula:
(Number of NFR Audited ÷ Total NFR Cases) × 100

Target: ≥85% weekly audit completion

• 4. Task Aging KPI — 40% Weight

The Paralegal Manager will maintain at least 70% of assigned tasks within the 1–30-day aging bucket each month through proactive workload monitoring and timely task completion.

Formula:
(Number of Tasks Aged 1–30 Days ÷ Total Number of Tasks) × 100

Target: ≥70% of tasks within the 1–30-day bucket monthly

Work Environment

• Full-Time Contractor

• Remote work

• Collaborative, mission-driven culture with a fast-paced startup dynamic.

Salary and Benefits

• Salary Rate: $DOE per hour; 40 hours per week.

• Benefits: 

• Paid Time Off

• Mental Health Days

• Office Holidays

Application Process

You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso

Physical Demands

This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently.

Equal Opportunity Employment Statement

Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.