PAHO Consultant - Web Design and User Experience (UX) Consultant for a Geospatial Vaccination Microplanning Platform

OBJECTIVE OF THE OFFICE/DEPARTMENT

This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

Contractual Agreement:

Non-Staff - International PAHO Consultant

Job Posting:

August 28, 2026

Closing Date:

September 7, 2026, 11:59 PM Eastern Time

Primary Location:

Off Site

Organization:

EIH Evidence and Intelligence for Action in Health

Schedule:

Full time

PURPOSE OF CONSULTANCY

Organization: Department of Evidence and Intelligence for Action in Health (EIH) and PAHO technical teams for immunization, health analysis, and digital transformation.

Background
The Pan American Health Organization (PAHO) supports countries of the Region of the Americas in improving vaccination coverage, recovering unvaccinated or under-vaccinated children, and planning campaigns targeted to communities with greater vulnerability or limited access to health services.

The project seeks to identify where children who have not received the first dose of measles vaccine are concentrated. Once these gaps have been identified, the information will serve as the basis for a cloud-based solution that facilitates geospatial microplanning of vaccination campaigns, including territorial prioritization, operational planning, progress monitoring, and decision-making support.

For the solution to be effective, a robust technical architecture alone is not sufficient. The platform must be understandable, usable, and useful for immunization teams, data managers, epidemiologists, health facility managers, and decision-makers at national and subnational levels. These users will have different levels of digital literacy, operational needs, and connectivity contexts.

PAHO requires a consultant specialized in web design and user experience to translate microplanning processes into clear digital flows, define the information architecture, develop low- and medium-fidelity wireframes, and document accessibility and integration requirements for subsequent platform development.

Purpose
Define the initial user experience of a cloud-based web platform for geospatial microplanning of vaccination campaigns aimed at identifying, prioritizing, and monitoring areas with children who have not received the first dose of measles vaccine.

Develop user profiles, information architecture, priority interaction flows, low- and medium-fidelity wireframes, accessibility criteria, and integration notes that translate programmatic needs into a clear interface concept for national and subnational public health teams.

DESCRIPTION OF DUTIES:

Responsabilities

The consultant will be responsible for planning, developing, and documenting the assigned technical components through the following activities:

1. User research and needs assessment

• Review the programmatic context of the project, user profiles, microplanning processes, and main decisions that the platform must support.

• Design and conduct interviews, working sessions, or needs assessment activities with users and technical stakeholders designated by PAHO.

• Identify critical tasks, pain points, barriers to use, information needs, connectivity constraints, and accessibility requirements.

• Define user profiles, use scenarios, and success criteria for the user experience.

2. Information architecture and interaction flows

• Design the navigation structure, content hierarchy, and main flows for data upload, geospatial visualization, territorial prioritization, microplan generation, and monitoring.

• Transform vaccination operational processes into simple, traceable, decision-oriented digital flows.

• Define system messages, empty states, validations, visible permissions, and feedback mechanisms for users.

• Coordinate with the backend consultant and technical teams to ensure feasibility and integration of the proposed flows.

3. Wireframing and design guidance

• Develop low- and medium-fidelity wireframes for the priority modules of the solution.

• Document preliminary visual, accessibility, interaction, and responsive-design considerations needed to guide subsequent high-fidelity design.

• Ensure consistency with institutional guidelines, accessibility good practices, and the needs of users with different levels of digital experience.

• Provide recommendations for scaling, design system maintenance, and future evaluation rounds.    

These activities are essential to ensure that the future solution can identify vaccination gaps, prioritize territories, and support vaccination campaign microplanning in a secure, sustainable manner oriented toward use by national and subnational teams.

Consultant profile

A consultant specialized in web design, user experience, information architecture, and prototyping is required, with the ability to work with multidisciplinary teams in public health, data, technology, and immunization.

The consultancy corresponds to Band A, as it involves specialized services of moderate complexity focused on applied research, information architecture, interaction design, wireframing, accessibility, and technical coordination.

Languages: Advanced Spanish or English; working knowledge of the other language will be considered an advantage.

Education: Minimum bachelor’s degree for the lower end of the band; advanced university degree for the mid or upper range of Band A, in fields related to the purpose of the consultancy.

Experience: Minimum of three (3) years of experience in web design, UX/UI, user research, prototyping, and usability evaluation, preferably in digital solutions for public health, analytics, geospatial data, decision dashboards, or institutional platforms.

Demonstrated experience facilitating sessions with users, designing flows for complex processes, interactive prototypes, usability testing, documentation for development teams, and collaboration with technical profiles. Experience with international organizations, ministries of health, immunization programs, or georeferencing tools will be considered an asset.

Skills:

• User research, interviews, and needs synthesis.

• User experience design, information architecture, and interaction flows.

• Low-, medium-, and high-fidelity prototyping in collaborative tools.

• Responsive web design, data visualization, and geospatial interface design.

• Usability evaluation, heuristic analysis, and prioritization of findings.

• Digital accessibility, content clarity, and inclusive design.

• Developer specifications and design system documentation.

Technical coordination and supervision

Under the supervision of the Advisor in Data Science from the Health Analysis team of the Department of Evidence and Intelligence for Action in Health. The consultant will coordinate with immunization, information systems, geospatial analysis, data, information security, and other focal points designated by PAHO.

Contract value

Depending on deliverables, daily rates can vary from US $172 to US $215.

Duration: September 9, 2026 - December 31, 2026

Contract type: PAHO International Consultant - Non-staff Position (Band A)

Band level: Band A: services related to projects or technical tasks of moderate complexity or specialization; requires specialized qualifications.

Main location: Remote work (off-site), with regular virtual meetings and coordination with PAHO teams and national counterparts.

Scheduled weekly hours: Up to 40 hours, according to the work plan and deliverables schedule.

ADDITIONAL INFORMATION

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Successful candidates will be placed on the roster and subsequently may be selected for consultancy assignments falling in this area of work or for similar requirements/tasks/deliverables.  Inclusion in the Roster does not guarantee selection for a consultant contract.  There is no commitment on either side.
• Only candidates under serious consideration will be contacted.
• All applicants are required to complete an on-line profile to be considered for this consultancy. For assessment of your application, please ensure that your profile in the PAHO Career page is updated; all experience records are entered with elaboration on tasks performed at the time.  Kindly note that CV/PHFs inserted via LinkedIn are no accessible.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO/WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to PAHO/WHO Regulations, and e-Manual.
• For information on PAHO please visit: http://www.paho.org
• PAHO/WHO is committed to providing a respectful and supportive workplace for all personnel .
• PAHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.
• PAHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.
• PAHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoings will be terminated and may also face criminal prosecution.
• PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.  The execution of the work under a consultant contract does not create an employer/employee relationship between PAHO and the Consultant.
• PAHO/WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant.  The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by PAHO/WHO.