Outside Account Representative

Job Summary

Southwire is seeking a Category Manager, eCommerce to help drive the growth and execution of our online business, specifically Amazon. This role will be responsible for managing digital shelf performance, optimizing product content, supporting assortment and category strategies, identifying growth opportunities, and partnering with internal and external stakeholders to improve the customer buying experience.

Key Responsibilities

• Manage day-to-day category performance across key eCommerce customers and marketplaces, primary Amazon.
• Analyze sales, traffic, conversion, content quality, search visibility, and competitive trends to identify growth opportunities and business risks.
• Develop recommendations to improve category performance through assortment optimization, pricing strategies, promotions, and content enhancements.
• Lead digital shelf initiatives to improve product discoverability, conversion rates, and customer experience.
• Partner with Product Management and Marketing teams to create and maintain best-in-class product content, images, videos, A+ content, and enhanced brand experiences.
• Monitor online assortment, new item launches, product availability, ratings and reviews, and catalog health across retailer platforms.
• Support category reviews, business updates, and retailer meetings through preparation of insights, analytics, and performance reporting.
• Identify and resolve catalog issues including item setup errors, variation opportunities, missing attributes, duplicate listings, and content gaps.
• Utilize retailer reporting tools, marketplace analytics, and internal data to develop actionable business recommendations.
• Monitor marketplace trends, competitive activity, consumer behavior, and industry developments to inform strategic decisions.
• Support of brand protection initiatives, authorized seller programs, and marketplace governance efforts when applicable.
• Partner with cross-functional teams to ensure successful execution of new product launches, promotions, and seasonal initiatives.
• Develop and maintain reporting dashboards and KPI tracking for category performance.
• Serve as a subject matter expert for digital commerce best practices, customer experience, and online merchandising strategies.

Required Education & Experience

Preferred Education & Experience

Preferred Qualifications

• Bachelor's degree in Business, Marketing, eCommerce, Analytics, or related field.
• 3+ years of experience in eCommerce, category management, digital merchandising, account management, or online retail.
• Experience working with Amazon Vendor Central, Amazon Seller Central, both 1P and 3P landscapes
• Strong analytical and problem-solving skills.
• Advanced Excel skills with experience analyzing large datasets.
• Experience working with product catalogs, item setup processes, product content management, or PIM systems.
• Strong communication and project management skills.
• Ability to work independently in a fast-paced, highly collaborative environment.
• Knowledge of digital shelf analytics, SEO, ratings and reviews, and online marketplace fundamentals is preferred.

Spans of Control

Does this role Manage Southwire Team Members: No

Travel

Travel: None

Physical Requirements

Moving: 5%

Standing: 5%

Sitting: 90%

Working Conditions

Office

Equipment

Computer/Keyboard

Competencies

Skills