Outbound Specialist

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

• Explorer (Level 1) — Uses AI daily to boost personal productivity

• Builder (Level 2) — Creates workflows and tools that elevate the whole team

• Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

• Driving Enrollments:  You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;

• Using Effective Closing Techniques:  You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;

• Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;

• Collaborating with Internal Teams:  You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;

• Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.

• You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.

• 2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;

• Excellent verbal communication and interpersonal skills;

• Professional and courteous phone manner;

• Ability to persuade and influence others;

• Strong organizational and time management skills;

• Ability to handle rejection and maintain a positive attitude;

• Proficient in using computers and relevant tools (e.g Zoom Workplace, Excel, Jira, Slack, Notion);

• High school diploma or equivalent (bachelor's degree preferred);

• Being proficient in English (Spanish would be a plus).