Outbound Sales Team Leader (Remote | Philippines)

Join a High-Performing Sales Team!

We're looking for an experienced Outbound Sales Team Leader to lead, coach, and develop a high-performing lead generation team supporting a growing organization in the insurance industry.

If you're passionate about sales leadership, performance coaching, and building motivated teams that consistently achieve results, this is your opportunity to make a meaningful impact. You'll lead a team responsible for identifying, qualifying, and connecting prospective customers with insurance advisers while ensuring operational excellence and exceptional customer experiences.

This is a fully remote, Philippines-based opportunity where you'll collaborate with global stakeholders, drive performance, and help shape a culture of accountability, growth, and success.

Role Summary

As the Outbound Sales Team Leader, you'll oversee the day-to-day management of a Philippines-based lead generation team responsible for outbound customer engagement and qualification activities.

You'll drive team performance through coaching, quality assurance, reporting, and continuous improvement initiatives while ensuring agents consistently follow approved qualification processes, compliance requirements, and customer engagement standards.

Success in this role requires a strong combination of leadership, sales expertise, performance management, and operational excellence.

Key Responsibilities

Team Leadership & Performance Management

• Lead, coach, and support a team of Outbound Sales Representatives.

• Monitor daily, weekly, and monthly performance against established KPIs and targets.

• Conduct regular one-on-one coaching sessions, performance reviews, and development discussions.

• Lead daily team huddles and performance meetings.

• Foster a positive, accountable, and results-driven team culture.

• Manage attendance, productivity, and overall team engagement.

Coaching & Quality Assurance

• Coach team members on effective questioning techniques, objection handling, and customer engagement.

• Review call recordings and provide actionable feedback.

• Ensure consistent adherence to approved call scripts, qualification frameworks, and compliance standards.

• Monitor call quality and identify coaching opportunities.

• Support onboarding and continuous development of new team members.

• Identify skills gaps and coordinate targeted training initiatives.

Reporting & Operations

• Produce and analyze daily, weekly, and monthly performance reports.

• Track and report on key performance metrics, including:

  Contact Rates

  Qualification Rates

  Transfer Rates

  Conversion Metrics

  Attendance and Productivity

• Escalate operational challenges and recommend process improvements.

• Ensure customer handoffs to advisers are accurate, compliant, and seamless.

• Support workflow optimization and operational efficiency initiatives.

Stakeholder Management

• Serve as the primary liaison between the lead generation team and business stakeholders.

• Communicate with team performance, challenges, and opportunities effectively.

• Collaborate with leadership to implement performance improvement strategies.

• Support the successful achievement of campaign objectives and business goals.

Must-Have Qualifications

• Minimum of 3 years of experience in outbound sales, telesales, appointment setting, lead generation, BPO, insurance, or financial services environments.

• At least 1–2 years of experience leading a voice-based sales or customer contact team.

• Proven ability to coach, mentor, and develop high-performing sales professionals.

• Strong understanding of sales, lead generation, and contact center KPIs.

• Experience conducting call quality reviews and performance evaluations.

• Ability to lead coaching sessions, performance discussions, and team meetings.

• Strong analytical, reporting, and organizational skills.

• Excellent English communication skills, both written and verbal.

• Strong stakeholder management and relationship-building abilities.

• Demonstrated success leading teams against performance and sales targets.

• Results-oriented leadership style with a strong focus on accountability and continuous improvement.

Nice-to-Have Skills

• Experience within insurance, mortgage, or financial services industries.

• Exposure to regulated customer contact environments.

• Experience managing lead qualifications or warm-transfer campaigns.

• Experience supporting UK-based sales operations.

• Familiarity with CRM platforms, predictive dialers, and performance reporting tools.

• Understanding compliance-driven sales and customer engagement processes.

Reporting Line & Working Pattern

• Reports to: Sales Manager / Operations Manager

• Fully Remote – Philippines

• Collaboration with UK/US-based stakeholders and teams.

• Standard working hours aligned with business requirements.

Why You'll Love This Role

• Lead and develop a high-performing sales team in a growing international business.

• Make a direct impact on business growth and customer acquisition.

• Enjoy the flexibility of working remotely while collaborating with global teams.

• Access opportunities for leadership development and career progression.

• Be part of a performance-driven culture that values coaching, accountability, and continuous improvement.

About magentIQ

At magentIQ, we value innovation, collaboration, and continuous growth. We empower talented professionals to do meaningful work, leverage technology, and create lasting impact for our clients worldwide.

If you're ready to lead, inspire, and elevate a high-performing outbound sales team, we'd love to hear from you!

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