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Turn conversations into conversions. Drive revenue through every customer touchpoint.
Department: Customer Experience & Revenue
Type: Full-Time | Remote
Reports To: Customer Service Manager
ABOUT AJ MEDIA
We're AJ Media — an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on.
THE OPPORTUNITY
As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands.
WHAT YOU'LL DO
- Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone
- Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV
- Identify upsell and cross-sell opportunities based on customer purchase history and preferences
- Partner with the retention team to align outbound messaging with active promotions and campaigns
- Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar)
- Hit and exceed weekly/monthly sales targets and KPIs
- Collect and relay customer feedback to marketing and product teams to improve offers
Requirements
WHO YOU ARE
- You've got 1–3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus)
- Can hit our monthly quota - competitive enough to improve the quota every month
- You're a natural communicator — warm, persuasive, and genuinely curious about the people you talk to
- You thrive with targets and you're not afraid of rejection — you see every 'no' as data
- You're tech-savvy with CRM tools, helpdesks, and sales platforms
- You can think on your feet, handle objections smoothly, and adapt your tone across channels
- You bring energy, accountability, and a competitive drive to everything you do
BONUS POINTS IF YOU HAVE
- Experience in DTC ecommerce brands (Sales team) or high-growth startups
- Familiarity with Gorgias, Checkout Champ, Shopify, or Aircall
- Track record of exceeding sales quotas in a remote environment
Benefits
WHY JOIN US
- Uncapped commission — your earnings grow with your performance
- Work with a fast-moving, results-obsessed team building category-defining brands
- Clear career path into senior roles
- 100% remote — work from wherever you do your best work
- Competitive salary + commissions
- Benefits: paid leaves, allowances, HMO
- Access to training, playbooks, and mentorship from experienced ecommerce operators
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