OSS Associate

PRIMARY PURPOSE: To provide administrative support to the claims department.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Reviews scanned documents for key data.
• Researches and processes electronic mail; modifies documents to correct claim and/or responsible party.
• Adheres to Best Practices and follows indexing protocol.
• Maintains service level agreements and meets production goals.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
High School Diploma or GED required.

Experience
One (1) year of general office experience or equivalent combination of education and experience required. Claims experience preferred.

Skills & Knowledge

• Oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Organizational skills
• Interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.