Order Management Services Coordinator

Are you someone who is customer centric, self-motivated, extremely detail-oriented, and demonstrate problem solving and decision-making skills? If so, this opportunity is for you!

The Location: Taconic Biosciences is seeking an Order Management Services Coordinator! This role is responsible for delivering an outstanding level of customer service by owning the order-to-delivery function in support of our Scientific Services business.

The Pay Range: $63,000 - $71,000 annual salary. Exact compensation may vary based on several factors. These factors include geographic location, experience, training, education, and local market conditions and could exceed the advertised salary range. 

The Schedule: Monday - Friday, core business hours. 

What we offer:

• Insurance within 30 days or less which includes options for medical, dental, vision, pet insurance and more!
• 20 days paid time off plus 6 additional holidays and 1 floating holiday
• Work life balance
• 401(k) plan with up to 4% employer match
• Tuition reimbursement
• Career advancement opportunities
• Commitment to training and providing you with the skills you need for success
• All employees receive access to 24/7 telemedicine (including mental health), short- and long-term disability and life insurance

The Role:
The Order Management Services Coordinator at Taconic holds a key role in the order fulfillment process. Their responsibilities include managing customer orders, ensuring accuracy, and coordinating deliveries. this position demands adeptness in handling complex situations and excellent problem-solving skills, crucial to enhancing customer satisfaction and driving the overall success of Taconic and our customers.

Core Responsibilities:

• Plan and proactively manage the entire process of fulfilling Services customer shipment requests from order entry to delivery
• Manage customer relationships and support all aspects of the customer order process, policies and procedures
• Fully execute all agreed upon customer timelines; be proactive in managing challenges to reduce customer disruption
• Establish and maintain communication with the appropriate internal team members throughout the process
• Ensure order validation, compliance and approvals before order entry
• Communicating order confirmation, ship date, and packing information to customers and internal stakeholders
• Coordinates shipment of biological materials to internal and external Services customers
• Order management processes within Taconic’s Order Management system (s), including entering orders, communicating order confirmations, shipping dates, and tracking information to customers
• Responsible and accountable for communication and execution of movement of animals/materials aligned with the project plan. Be the "glue" that holds everything together and keeps project progressing on schedule
• Answering inbound customer communications regarding booking orders, order status, and technical questions
• Work closely with the Transportation, Project Management, and Operations teams to ensure timely delivery of all orders
• Monitoring self-performance to ensure that daily, weekly, and monthly objectives are met
• Ensures customer satisfaction, both internal and external.
  • Responsible for seeking training if they recognize they are unaware of a service, product, technique or methodology
• Participates in high-performing teamwork setting with Project and/or Program Managers with the expectation of: 
  • Clarity
  • Commitment 
  • Professionalism
  • Synergy

Education and Experience:

• Associate's or Bachelor's degree in Business, Marketing, Administration, or a related field, or equivalent combination of education and experience.
• Experience in skilled or technical assignments requiring prior training to perform operations and resolve common problems. Some guidelines or standards are provided
• 1-3 years of relevant experience and/or training

Allergen Disclosure:
Due to the nature of the work performed at Taconic, employees may be exposed to allergens in the workplace, even if their positions do not involve the direct handling of animals or animal bedding.  While individuals with preexisting allergies and/or asthma may be particularly sensitive to these exposures, anyone can experience a reaction.

Physical Requirements & Work Environment: 
The work is sedentary. Typically, the employee may sit comfortably to do the work, with some walking; standing; bending; carrying of items such as papers, books, small parts; driving an automobile; etc. No special physical demands are required to perform the work. 

About Us:
With a history of over 70 years of excellence, Taconic Biosciences is a global team of the best problem solvers in the industry.  We partner with our clients to develop winning research strategies that accelerate the discoveries for prevention and treatment of disease.

Taconic employees all over the world show up every day to deliver the best solutions for our clients while caring for ourselves, each other, and especially our animals.  If you are a respectful, compassionate individual with a can-do attitude and a desire to do the right thing, we want you to join us! 

Better Together at Taconic
Awareness, Action, & Respect. Taconic Biosciences is taking an active and intentional role in fostering a company culture that values and appreciates the uniqueness of all individuals, by promoting fairness and equity. Being you is what allows you to bring your best self to work. We are committed to making Taconic a safe and fair workplace for everyone. We are better together.  

Taconic Biosciences is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status, and all other categories protected by law.