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The role involves supporting the global Oracle E-Business Suite finance modules and ensuring stable operations through issue resolution and process improvements. You will translate business requirements into functional specifications and oversee the deliverables of third-party support vendors.
Function: Enterprise Applications, Strategy & Business Support
Purpose
Part of the Application Management Support team, responsible for supporting global Oracle E-Business Suite R12.2.7 footprint across core Oracle Finance modules, including General Ledger (GL), Project Accounting (PA), Accounts Receivable (AR), Fixed Assets (FA) and Advanced Global Intercompany System (AGIS). The role combines Business Analyst and application support responsibilities, ensuring stable operations, effective issue resolution, compliant change delivery and continuous improvement across finance processes. The role works closely with Finance, Tax, Treasury, Projects, IT and external partners to maintain process integrity, support period close activities, enable statutory and management reporting, and contribute to roadmap across ERP optimisation, automation, AI-enabled controls and Cloud/SaaS evolution.
Translate Finance, Projects, Treasury, Tax and operational requirements into clear functional and technical specifications, promoting standard Oracle functionality and sustainable solution design.
Provide functional support across GL, PA, AR, FA and AGIS, including configuration, issue analysis, reconciliations, close support, reporting impacts and data integrity controls.
Support end-to-end finance processes, including journal processing, allocations, intercompany accounting, project billing/costing, customer invoicing, revenue and receivables management, asset lifecycle accounting and period close activities.
Manage functional integrity of inbound and outbound integrations with upstream and downstream platforms, including reconciliation, exception management, root-cause analysis and operational follow-up.
Safeguard financial master data, accounting rules, controls and approval workflows, ensuring alignment with audit, compliance, statutory and SOX-style requirements.
Oversee the deliverables of the 3rd-party support vendor — tracking quality, timeliness and adherence to SLAs, reviewing outputs, validating estimates, and quickly identifying and addressing any contractual breaches or performance gaps.
Manage stakeholders across Finance, Projects, Tax, Treasury, IT and external partners — aligning expectations, negotiating priorities, communicating progress and risks, and building trusted relationships at all levels to drive delivery and adoption.
Provide SLA-based support, incident troubleshooting, regression testing, UAT support, release validation and end-user training.
Deliver quality application changes on time and budget, following change, release, audit and risk management controls; raise and escalate risks appropriately.
Support country, region and legal entity rollouts, factoring statutory, tax, chart of accounts, intercompany and reporting requirements.
8+ years across Finance application support and delivery, with hands-on experience in Oracle EBS R12.2.x support, enhancement delivery or implementation.
Required modules: General Ledger (GL), Project Accounting (PA), Accounts Receivable (AR), Fixed Assets (FA) and Advanced Global Intercompany System (AGIS). Desirable: Subledger Accounting (SLA), eBusiness Tax, Cash Management, Accounts Payable and Oracle Payments.
Strong understanding of accounting flows, period close, reconciliations, intercompany accounting, project accounting, billing, receivables, asset accounting and financial reporting impacts.
Experience supporting integrations between Oracle EBS and enterprise platforms such as reporting, billing, project, tax, treasury, data warehouse or consolidation systems.
SQL/PL·SQL, EBS workflows, BI/XML Publisher and data analysis required; OBIEE, ODI, Oracle Fusion, Power BI or AI-enabled support tooling desirable.
Proven vendor management and stakeholder engagement skills across multi-cultural, global teams.
Strong ITIL knowledge; fluent English; excellent analytical, communication and stakeholder management skills; available for critical close, billing, intercompany or reporting windows. Air transport industry experience a plus.
Competency
Professional: Business & Commercial Acumen, Requirements Analysis, Systems Thinking & Integration, Application Delivery/Maintenance/Testing, Managing Change & Risk, Contracts Management, Attention to Detail. Core: Adhering to Principles & Values, Communication, Creating & Innovating, Customer Focus, Impact & Influence, Teamwork.
Education & Qualifications
University degree in Computer Science, Engineering, Finance, Accounting or a related discipline. Accounting knowledge or formal finance qualification desirable; project management training and ITIL Foundation desirable.
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