Operations Virtual Assistant – Admin & Order Processing
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AI Summary
The Operations Virtual Assistant will manage dropship processing, EDI transactions, and wholesale vendor compliance. They are responsible for maintaining documentation, creating carton labels, and ensuring all routing and labeling requirements are met.
Sporticulture is currently looking for Operations Virtual Assistant that specializes Dropship Processing and Wholesale Compliance Support (Full Remote)
About the Role
This role supports both the Dropship Operations team and the Wholesale team. The Operations VA will be cross‑trained in all dropship duties, while also supporting wholesale vendor compliance, documentation, routing, and labeling.
Key Responsibilities
Dropship Responsibilities
- Full cross‑training across all EDI partners
- Provide processing coverage during peak seasons (Q4)
- Assist with partner onboarding and expansions
- Support exception handling and account maintenance
- Maintain consistent documentation
Wholesale Compliance
Vendor Compliance
- Maintain standardized compliance checklists
- Ensure routing, labeling, and documentation requirements are met
- Provide warehouse team with clear instructions
Documentation & Labeling
- Create compliant carton labels
- Prepare custom packing slips & supplementary paperwork
- Upload freight documents into customer portals
- Process EDI transactions for wholesale customers
Process Standardization
- Maintain and organize compliance documentation
- Build structured workflow checklists
- Maintain documentation library for ongoing reference
Qualifications
- Experience with dropshipping or EDI is an advantage
- Strong organizational and documentation skills
- Experience with wholesale routing guides preferred
- Ability to work across multiple departments
- High attention to detail and strong communication skills
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