Operations Team Leader (Alabama)
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AI Summary
The Operations Team Leader manages a team of employees to ensure quality and efficient customer service through coaching, training, and daily direction. They are also responsible for evaluating processes and implementing operational plans to improve efficiency.
The Operations Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
RESPONSIBILITIES AND DUTIES
- Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner
- Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
- Managing employees, ensuring work is handled efficiently and effectively
- Provides performance feedback and coaching on a regular basis to each team member
- Ensures employees have appropriate training and other resources to perform their jobs
- Create and maintain a high-quality work environment
- Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
- Works as a member/leader of special or ongoing projects that are important to area/process improvement
- Uses appropriate judgment in upward communication regarding department or employee concerns
- Assist with documentation, and training of DocuSign program
- Assist in developing and preparing operational plans and reports on project status
- Promote adherence to and upholds the company’s mission and values
- Other duties as assigned
EDUCATION
- High School Diploma or GED required
- Associate degree preferred but not required
EXPERIENCE AND QUALIFICATIONS
- At least 2 years of related experience
- Excellent written and oral communication skills
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
- Demonstrate the ability to balance work pressure with time management skills
- Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience in working, initiating, and maintaining a highly effective team
- Competent in the use of Microsoft programs and the Internet
- Competent use of Excel
WORK ENVIRONMENT
- Work is performed in a typical office setting or from a home office.
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