Operations Support Specialist (Internal)

Scope:  The Operations Support Specialist role is primarily responsible for administrative duties including Group configuration, special projects, and operations related support functions. 

Duties and Responsibilities; inclusive of, but not limited to:  

• Maintain an understanding of MedWatch products and services, and objectives.  

• Resource for team setting up New Groups.  

• Review New Group setups in MedWatch system with efficiency and accuracy. 

• Understand and facilitate group renewals.  

• Assist in preparation and distribution of fee schedules.  

• Audit monthly renewals for accuracy, and timely distribution. 

• Special Projects  

• Communicate with clients and internal staff via telephonic and email communications.  

• Resource for accounting assisting in resolving outstanding invoice issues. 

• Work in a team environment to knowledge share and follow standard processes. 

• Maintain an understanding of standard MedWatch reporting.  

• Provides additional administrative support to the organization for various tasks and projects. 

• Provide support to other areas of the Company as requested or assigned. 

Knowledge, Skills & Abilities: 

• Proficient in Microsoft office applications; Word, Excel, Outlook, and Teams 

• Ability to learn and utilize internal applications.  

• Strong interpersonal communication skills.  

• Awareness of internal and external customer needs.  

• Knowledge of insurance, self-funded, and stop loss industry.  

• Self-motivated, and ability to see projects through to execution.  

• Strong trouble shooting and problem-solving skills. 

• Bilingual; English and Spanish is a plus. 

Education:   

Some college or higher education preferred, but not required. 

Experience:   

Minimum of 1 year of experience in customer service role. 

The pay rate for this position is $17.50 - $21.00 hourly

Work Environment / Physical Demands:  This position is in a typical office / home office environment which requires prolonged sitting in front of a computer.  Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.   

We are an Equal Opportunity Employer including disability/veterans