Operations Specialist (French Speaker)

Help build the future of circular technology.
At Pandas, we’re building the technology behind the next generation of smartphone trade-ins.

Our mission is simple:
For every smartphone that’s purchased, another one should be traded in, just as easily.
We develop AI-powered solutions that help some of the world’s largest retailers assess, value and trade in mobile devices more efficiently, making device reuse faster, smarter and more sustainable.
As we continue expanding internationally, we’re looking for someone who enjoys solving problems, working with technology, and making a real operational impact.
If you’re analytical, detail-oriented, naturally curious, and passionate about smartphones, we’d love to meet you.
⸻

About the Role

As an Operations Specialist, you’ll play a key role in the daily operation and quality of our AI-powered trade-in platform.

This is not a traditional customer support role.

Your work will combine operational monitoring, AI quality validation, partner support, and problem solving. You’ll review and assess grading sessions performed by our AI, investigate operational issues, help partners resolve day-to-day challenges, and work closely with our Product and Engineering teams to continuously improve our platform.

Success in this role comes from analytical thinking, consistency, attention to detail, and a genuine interest in technology.
⸻

What You’ll Do

• Review and assess smartphone grading sessions and grading results generated by our AI platform to ensure quality and consistency.
• Monitor the daily performance of our global trade-in platform and identify operational issues.
• Investigate platform behaviour, grading discrepancies, and partner-reported issues.
• Support business partners via our support platform, email, and phone, helping them resolve operational and product-related questions.
• Guide partners through structured troubleshooting procedures.
• Escalate complex issues to Product or Engineering when necessary.
• Identify recurring issues and contribute ideas that improve our products, processes, and operational efficiency.
• Maintain high quality standards by following documented procedures and continuously improving best practices.

⸻

A Typical Day

A typical day may include:

• Reviewing AI-generated smartphone grading results.
• Investigating grading discrepancies and unusual cases.
• Helping retail partners troubleshoot platform-related issues.
• Monitoring operational performance across multiple markets.
• Collaborating with Product and Engineering on product improvements.
• Testing newly released features and providing feedback.
• Updating internal documentation and operational processes.

No two days are exactly the same, but every day you’ll directly contribute to improving the reliability of our AI platform and the experience of our partners around the world.
⸻

What We’re Looking For

Required

• Fluent written and spoken French.
• Professional written and spoken English.
• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Comfortable working with technology and learning new software.
• Passion for smartphones and consumer technology.
• Ability to follow structured procedures consistently.
• Comfortable making independent decisions.
• Ability to thrive in a fast-paced startup environment.
• Availability during French retail business hours.

Nice to Have
Experience in any of the following is considered an advantage:

• Operations
• Customer Support
• Helpdesk
• Quality Assurance
• Telecommunications
• Consumer Electronics
• Mobile Retail
• Device Repair or Refurbishment

Knowledge of Android and iOS devices is also considered a strong advantage.
⸻

You’ll Enjoy This Role If…

• You enjoy solving problems and investigating how things work.
• You naturally notice details that others miss.
• You’re interested in AI and emerging technologies.
• You enjoy improving processes rather than simply following them.
• You like balancing analytical work with communication.
• You take pride in making accurate and consistent decisions.
• You want to be part of a growing international technology company where your work has visible impact.

⸻

What We Offer

• Competitive full-time salary.
• Private health insurance.
• Self-development budget for courses, books, conferences, and certifications.
• Refurbished smartphone.
• Top-of-the-line equipment.
• Flexible work location (remote, hybrid, or on-site).
• Career growth opportunities in a fast-growing international technology company.
• A collaborative environment where your ideas genuinely influence our products and operations.

⸻

Why Join Pandas?

At Pandas, Operations isn’t just about keeping things running.

Our Operations team works at the intersection of AI, technology, product quality, and partner experience. Every grading session you review, every issue you investigate, and every improvement you suggest helps shape the future of our platform.

If you’re looking for a role where you’ll learn, grow, and make a measurable impact every day, we’d love to hear from you.