🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)

Full-Time Remote | U.S. Hours

💼 About the Role

We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.

This is not a traditional admin or support role.

This position sits at the center of daily operations and is responsible for:

filling shifts,
coordinating workers,
resolving real-time operational issues,
and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle:
from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.

If you thrive in:

fast-paced environments,
live operational coordination,
staffing logistics,
and high-ownership roles,

this opportunity is a strong fit.

🔥 What You’ll Own

Shift Fulfillment & Workforce Coordination

Own the end-to-end shift fulfillment process
Respond quickly to incoming client staffing requests
Assign professionals to shifts and confirm attendance
Ensure shifts are filled accurately and on time
Coordinate coverage for urgent or last-minute staffing needs

Live Operations & Real-Time Issue Resolution

Monitor live attendance and track clock-ins
Follow up on:

late arrivals
no-shows
cancellations
emergencies

Quickly secure replacement workers when needed
Coordinate directly with:

clients
workforce professionals
on-site managers

Resolve operational issues in real time while maintaining service quality

Workforce Onboarding & Engagement

Onboard and activate workers on the platform
Maintain ongoing communication with professionals
Build long-term workforce reliability and engagement
Ensure workers understand schedules, expectations, and workflows

Systems, Tracking & Documentation

Keep operational systems, trackers, and notes fully updated
Maintain accurate scheduling and attendance records
Document issues, resolutions, and operational updates clearly
Ensure workflows remain organized and scalable

Process Improvement & Operational Efficiency

Identify recurring operational bottlenecks
Recommend workflow improvements to increase efficiency
Improve:

response times
attendance reliability
shift fill rates
operational consistency

✅ Required Experience & Skills

2+ years experience in:

operations
staffing
workforce coordination
scheduling
marketplace operations

Strong written and spoken English communication skills
Ability to multitask and manage live priorities under pressure
Strong stakeholder coordination and communication abilities
Experience using:

operational systems
scheduling platforms
CRMs
digital communication tools

Strong organizational and time-management skills
Reliable internet and professional remote work setup

⭐ Nice-to-Have Experience

Experience in:

staffing agencies
workforce marketplaces
shift-based businesses
on-demand service environments

Experience handling:

attendance tracking
clock-ins
no-show management
workforce KPIs

Startup or high-growth operational experience
Process improvement and workflow optimization exposure

🧠 What Makes You a Strong Fit

You stay calm in fast-moving operational environments
You proactively solve problems before they escalate
You take ownership instead of waiting for direction
You communicate confidently with both clients and workers
You are highly organized and detail-oriented
You thrive balancing multiple live priorities simultaneously

📅 What a Typical Day Looks Like

Review incoming shift requests and staffing needs
Coordinate with professionals to confirm attendance
Monitor active shifts and resolve live operational issues
Handle last-minute cancellations and replacement staffing
Communicate with clients and on-site managers
Update trackers, systems, and operational notes
Identify inefficiencies and improve workflows

In short:
You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.

📊 Key Metrics for Success (KPIs)

Shift fill rate
Time-to-fill open shifts
Reduction in no-shows and attendance issues
Client response and resolution time
Workforce reliability and engagement
Operational accuracy and documentation quality
Client satisfaction scores

🌟 Why This Role Stands Out

High-impact operational ownership role
Fast-paced environment with real-time decision-making
Strong growth exposure inside a scaling business
Opportunity to directly influence operational success and service quality
Work closely with clients, workforce teams, and leadership

🧪 Interview Process

Initial Phone Screen
Video Interview with Pavago Recruiter
Scenario-Based Operations Interview
Client Interview
Offer & Background Verification

👉 Apply Now

If you:

thrive in fast-paced operations,
enjoy coordinating people and solving problems in real time,
can manage live scheduling and workforce logistics,
and take ownership of outcomes,

this role is a strong fit for you.

Pavago

Operations Specialist