Operations & Procurement Specialist

At EX Squared LATAM, we are a digital transformation company focused on building innovative, high-impact solutions that drive real business value. We partner with top-tier clients across global, regional, and local markets, fostering a collaborative, inclusive, and innovation-driven culture where your ideas truly matter.

Role Overview

We are looking for an Operations & Procurement Specialist to support a growing direct-to-consumer company that produces and delivers fresh, human-grade dog food through a subscription model.

In this individual contributor role, you will help ensure that the company remains stocked, organized, and on schedule. You will oversee the operational process from raw-material planning and procurement through inventory management, freight coordination, and the successful fulfillment of customer orders.

The ideal candidate is highly organized, analytical, detail-oriented, and comfortable managing multiple orders, suppliers, shipments, and operational priorities in a fast-paced remote environment.

Location

Fully remote position within LATAM.

Contract Duration

Long-term, full-time contractor position.

Working Hours

Monday through Friday during standard Eastern Time business hours.

Language Requirement

Advanced English, with strong written and verbal communication skills.

What You’ll Do

• Build and maintain weekly and monthly demand forecasts based on subscription data, growth trends, and promotional activity.
• Translate demand forecasts into purchasing and production plans.
• Place and track purchase orders for ingredients and packaging materials.
• Compare supplier quotes and maintain accurate information regarding costs, lead times, and minimum order quantities.
• Monitor inventory levels and weeks of supply across different locations.
• Identify potential inventory shortages or excess stock and communicate risks early.
• Maintain accurate inventory records and support inventory reconciliation.
• Oversee subscription fulfillment and ensure orders are shipped accurately and on time.
• Investigate and resolve fulfillment issues in Shopify.
• Coordinate with internal teams regarding delays, substitutions, and other customer-impacting issues.
• Book and manage inbound and outbound freight, including temperature-controlled shipments.
• Compare carrier rates and track shipments through final delivery.
• Prepare weekly reports covering inventory, fulfillment performance, forecast accuracy, freight expenses, and purchasing activity.
• Identify recurring operational problems and develop improved spreadsheets, templates, and AI-assisted workflows.

What You’ll Bring

• One to three years of professional experience in operations, procurement, supply chain, inventory planning, or a related area.
• Advanced Excel skills, including pivot tables, lookup functions, and forecast-model development.
• Experience working with an e-commerce platform, ideally Shopify.
• Strong analytical, organizational, and problem-solving skills.
• Excellent attention to detail and commitment to data accuracy.
• Ability to manage multiple open purchase orders, shipments, and operational priorities simultaneously.
• Clear written and verbal communication skills.
• Ability to work independently and productively in a remote environment.
• A proactive approach to identifying operational risks and resolving issues before they affect customers.

What Will Make You Stand Out

• Experience in a direct-to-consumer subscription business.
• Background in food, consumer packaged goods, or perishable and frozen products.
• Experience coordinating less-than-truckload or refrigerated freight.
• Experience with demand forecasting, purchasing, inventory planning, or subscription fulfillment.
• Familiarity with Shopify-based fulfillment workflows.
• Experience using AI tools, such as Claude or similar platforms, to accelerate analysis, reporting, or operational processes.

Why EX Squared?

At EX Squared, we believe in building strong, collaborative teams that create meaningful impact. You will have the opportunity to support the operations of a growing international business, collaborate with talented professionals, and contribute directly to improving processes, customer fulfillment, and operational performance.