Operations Manager

We are seeking an organized, ambitious Operations Manager to join our team, streamline internal processes and help coordinate our daily operations across our distributed team. As our Operations Manager, you will play a key role in keeping our daily business workflows running smoothly. This position is ideal for an organized professional looking to build a career in business operations, project coordination and team management. You will work closely with our leadership team to oversee project timelines, track team deliverables, support client onboarding and manage our internal remote communication platforms.

Responsibilities

Daily Operations Support: Assist us with managing daily team schedules, tracking task progress in project management tools and ensuring workflow deadlines are met.

Process Documentation: Help us draft, organize and update Standard Operating Procedures (SOPs) for internal firm tasks, client onboarding and service delivery.

Client Onboarding & Intake: Support our client onboarding lifecycle by setting up client profiles, gathering necessary intake documentation and coordinating introductory timelines.

Tool & Workspace Maintenance: Help us organize and manage our remote tech stack (Asana, Slack, Google Workspace, CRM tools), ensuring clean file structures and seamless internal communication.

Performance & Activity Tracking: Gather basic operational metrics (e.g., project completion rates, response times) and prepare regular summary updates for our leadership.

Administrative & Team Coordination: Coordinate our virtual team meetings, draft meeting agendas, track action items and support cross-departmental communication.

Quality & Task Verification: Review routine task handoffs between our administrative, accounting and client-facing teams to prevent bottlenecks and error build-ups.

Requirements & Qualifications

Education & Experience: Bachelor’s degree in Business Administration, Operations Management, Communications, Finance, or a related field (0–2 years of experience; internship experience in an office or remote environment is a plus).

Technical Aptitude: Comfort learning our modern operations software (Asana, ClickUp, Slack, Google Workspace, Microsoft Excel) and cloud management systems quickly.

Organization Skills: Exceptional time management, multi-tasking skills and strict attention to detail when following established processes.

Communication Skills: Clear, professional written and verbal English communication for collaborating with our remote team and internal reporting.

Problem-Solving Ability: Proactive mindset with a desire to identify process inefficiencies and suggest practical solutions to help us scale.

Remote Work Readiness: A quiet, private home office space with reliable, high-speed internet.