Operations Manager

Are you ready to lead our growth in one of LATAM’s most dynamic gaming markets? As our Operations Manager for Peru, you will be the key operational driver behind our Casino, Sportsbook, and Poker platform. Sitting within the Business Operations Development team, you will act as the crucial link between local market needs and global product, technology, and executive teams. This is a hands-on, high-impact role for an ambitious self-starter determined to establish our brand as a market leader in Peru.

Core responsibilities

• Platform Operations: Oversee the daily operations of our Casino, Poker, and Sportsbook platform, monitoring real-time player experience and coordinating platform updates with central tech teams.

• Regulatory & Certification Management: Lead product and game certification processes with testing laboratories, manage regulatory submissions, and ensure complete alignment with Peruvian licensing requirements.

• Vendor & Stakeholder Relations: Manage external relationships across game providers, payment gateways, IT, and legal partners to support feature rollouts and platform continuity.

• Commercial Growth & KPIs: Track budgets, analyze key operational metrics (P&L, growth, NPS), and identify cost-saving and revenue-generating opportunities.

• Marketing & Product Collaboration: Partner with local Marketing and global Product teams to execute localized promotions, product launches, and retention campaigns.

• Market Representation: Act as the voice of the Peruvian market at the group level and represent the company in local industry associations, regulatory forums, and government engagements.

Experience and key competencies

• iGaming Track Record: Minimum 4 years of operational experience in the iGaming industry, with proven success driving P&L, player growth, and NPS.

• Bilingual Proficiency: Full professional fluency in both English and Spanish (written and spoken) is required.

• LATAM Market Domain: Direct experience operating in the Peruvian or broader Latin American gaming market, with deep knowledge of local player behavior and cultural nuances.

• Regulatory & Compliance Exposure: Hands-on experience navigating regulatory frameworks, testing labs, or government relations within the gaming sector.

• Autonomous & Data-Driven: Demonstrated ability to work independently as a proactive individual contributor, using data and experimentation to solve problems.

• Education: Higher education or university degree, preferably in Business Administration or a related field.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!

Our benefits, Your happiness

• Invest in your professional growth with a training budget that can be used for courses, certifications, workshops, and learning opportunities relevant to your role.

• Thrive in a diverse, multicultural environment where innovation and new ideas are welcomed, independence is encouraged, success is celebrated, and you'll have the freedom to make a real impact alongside talented people from across the globe.

Recruitment flow

• Introduction interview - Second interview - Final interview - Background check - Offer

• Start date: ASAP

• Applications are open until we find the one - take the leap and apply now!

We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, marital status.

Location

Based in Peru with willingness for occasional travel for group meetings, industry events, and regulatory forums.

Coolbet is an award-winning gaming company delivering both B2C and B2B platforms across international markets. We offer sportsbook, casino, and poker experiences to players in 8 countries across 3 continents and provide advanced B2B solutions to operators in the US. Part of the Sega Sammy Creation gaming segment, our core team of 500+ experts collaborates across borders to create world-class experiences for both players and operators. With a strong presence at our Tallinn HQ, home to a diverse team representing over 50 nationalities, we bring different perspectives together to shape the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. Find out more about Coolbet!